Read any retail trade publication or mainstream news-media article about our industry, and chances are that you will walk away feeling bearish on the future of this business. Go to a retail trade show, and you are likely to hear speaker after speaker emphasizing change, business disruption, moving to e-commerce, Read More
Loss prevention professionals and the LP industry in general have and continue to do an admirable job of bringing new analytic capabilities to their organizations. As I described in my article “Using Loss Prevention Technology to Support Traffic Counting and Conversion” published in January-February 2013, I have long believed that Read More
Once the symbol of American retail strength that was exported across the globe, the mall is seeing a hazy future. As people shop more online and want something different from their downtime, the mall has become a destination that is approached as a last resort rather than a first choice.
There Read More
A passerby might be forgiven for walking by a Coinstar or Redbox kiosk and regarding it as a glorified vending machine. But behind the scenes, these kiosks resemble vending machines about as much as modern high-performance automobiles resemble a horse and buggy.
Outerwall is the parent company that operates Coinstar and Read More
Rapid developments in mobile technologies now mean that some retailers are offering customers the opportunity to use their own devices to scan and pay for products in their stores, frequently with little or no staff interaction. For some this represents the natural next step in the seemingly relentless move toward Read More
Organized retail crime (ORC) investigations are an important focus for eBay’s collaboration with retailers for the following reasons:
Trust is eBay’s top priority. Without trust our marketplace could not function.
Stolen goods create an unfair and untrustworthy marketplace that drives away honest sellers because they are unable to compete.
Retailers are a force Read More