Interviewing

Show You Care: 3 Steps to a Better Investigation Process

Retail workers need to hear the message—frequently—that their company cares about them. Employment law experts, speaking at recent national security conferences, suggested three steps to reduce the likelihood that retail workers will feel that you ignored or mismanaged their complaints.
Confessions of a Forensic Interviewer

Stefanie Hoover on the Impact of “Toxic” Co-workers

Does it seem like we label everything around us now? A certain look on your face has a name, people are naming their cars,...

W-Z Video: 18 Steps as Muscle Memory

Not every time we sit down to talk to someone are we necessarily going to use the W-Z method. But when we do, we should be prepared to talk through every step of the W-Z method, which means all 18.

W-Z Video: Risks of Leaving Interview Subjects Or Witnesses Alone

I'm Dave Thompson with the Wicklander-Zulawski, and today I want to talk about the risks of leaving your subject alone in the interview room. When I say subject, that means it could be the suspect or implicated person, a witness, or even the victim or complainant of some type of crime, fraud, or employee relations issue.

Thought and Gesture: Part 3

In the first two parts of this series on thoughts and gestures in interviewing, we looked at gestures that occur in combination with spoken words. These gestures are also sometimes called illustrators as they help the speaker add meaning and context to the words spoken. There are other physical movements people make that are not done to support the actual spoken language. In part 3 we discuss pantomimes, emblems, and adaptors.
Confessions of a Forensic Interviewer

Stefanie Hoover on Development During the Interview

Sometimes old habits die hard. In fact, on many occasions, they refuse to die on their own, so they must be dealt with from...

Thought and Gesture: Part 2

We discussed some of the geographic differences when using gestures in other cultures in our last column. We also touched on the differences between...
Confessions of a Forensic Interviewer

Take a Swing at Developing Rapport in Interviews

My husband Wayne and I have been sharing a lot of sad, knowing looks lately. You see, our son Greg, just graduated from high...

Thought and Gesture: Part 1

"Where the heck is that file? I know I just had it." "It's right over there." I said pointing at the file. Then I noticed my...

Evaluating Memory: I Remember It This Way, Part Two

Witnessing an event is an extremely complex process beginning with the acquisition of the observation, followed by the retention or storage phase, and finally...
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