Most instructions to witnesses in an interview may seem pretty straight forward, simple to understand, and easy to comply with. But it never hurts to take the time to explain why these instructions are so important and why their conduct during the conversation can have such a big impact on the ultimate outcome of the conversation.
The detection of deception is a complex process, one that is never likely to be fully mastered by man without the help of technology. While researchers have generally focused on single nonverbal cues to identify deception, an investigator has a much richer environment offering a greater depth of clues to lead the investigation.
The holidays can be stressful in retail, to state the obvious. With crowded stores, frazzled employees, and grouchy customers, there may be days when you want to hide. They can also be a lot of fun as we try to close out our year with great results. During my career in retail, I’ve experienced a mix of both. Here are a few ways to help get through the next few weeks in one piece.
Being aware and cognizant of the words we use, and how they can impact the person across from us is vitally important during the course of an investigative interview because we never want to send the wrong message, but we also don't want to make it a much more difficult conversation than it needs to be.
Three different questions have come up recently in our seminars related to interviewing: confidentiality, interviewing juveniles or minors, and recording the conversation. Here is...
Today we're going discuss the importance of focusing on the person sitting across from us, not the actual situation or act that brought them to the interview room. WZ's method focuses on establishing credibility while also showing understanding, but it's showing understanding that a lot of people can have difficulty with.
Have you ever woken up and looked in the mirror and said to yourself, “I look like Keanu Reeves today?” And it’s not even young Keanu; it’s Keanu after his comeback? I’m not sure why these feelings come and go, but we all have good days and bad days. Here are seven tips for getting back on your game.
I'm Dave Thompson, CFI and today I want to talk about the importance of challenging your evidence during the investigation before you ever conduct...
Whether you are interviewing potential suspects or witnesses, the goal will be the same—get the information you are looking for, while being open and receptive for that which you may discover on the way to your goal. Not all techniques work all the time. Here are some examples that worked, and some pitfalls to avoid.
Retail workers need to hear the message—frequently—that their company cares about them. Employment law experts, speaking at recent national security conferences, suggested three steps to reduce the likelihood that retail workers will feel that you ignored or mismanaged their complaints.