Home Interviewing

Interviewing

Nonverbal Deception: Context in an Investigation Can Help Interpret Nonverbal Behaviors

The detection of deception is a complex process, one that is never likely to be fully mastered by man without the help of technology. While researchers have generally focused on single nonverbal cues to identify deception, an investigator has a much richer environment offering a greater depth of clues to lead the investigation.

Stefanie Hoover with Holiday Tips for LP Pros

The holidays can be stressful in retail, to state the obvious. With crowded stores, frazzled employees, and grouchy customers, there may be days when you want to hide. They can also be a lot of fun as we try to close out our year with great results. During my career in retail, I’ve experienced a mix of both. Here are a few ways to help get through the next few weeks in one piece.
video

W-Z Video: The Impact of Word Choice in an Interview

Being aware and cognizant of the words we use, and how they can impact the person across from us is vitally important during the course of an investigative interview because we never want to send the wrong message, but we also don't want to make it a much more difficult conversation than it needs to be.

Liars, Lying, and Lies

The first thing we should consider when examining lying is the differing cognitive aspects of the liar and truth teller. The truthful person knows they didn’t do the crime, while the liar knows they did and must hide that information from others. There are multiple ways for interviewers to identify liars.
video

W-Z Video: Questions about Interview Laws and Policies

Three different questions have come up recently in our seminars related to interviewing: confidentiality, interviewing juveniles or minors, and recording the conversation. Here is...
video

WZ Video: Focus on the Person, Not the Act, by Showing Understanding

Today we're going discuss the importance of focusing on the person sitting across from us, not the actual situation or act that brought them to the interview room. WZ's method focuses on establishing credibility while also showing understanding, but it's showing understanding that a lot of people can have difficulty with.
Confessions of a Forensic Interviewer

Stefanie Hoover on the Imposter Syndrome in Forensic Interviewing

Have you ever woken up and looked in the mirror and said to yourself, “I look like Keanu Reeves today?” And it’s not even young Keanu; it’s Keanu after his comeback? I’m not sure why these feelings come and go, but we all have good days and bad days. Here are seven tips for getting back on your game.
video

W-Z Video: Challenging Evidence in the Interview

I'm Dave Thompson, CFI and today I want to talk about the importance of challenging your evidence during the investigation before you ever conduct...

A Little Respect Is My Favorite Tool During an Interview

Whether you are interviewing potential suspects or witnesses, the goal will be the same—get the information you are looking for, while being open and receptive for that which you may discover on the way to your goal. Not all techniques work all the time. Here are some examples that worked, and some pitfalls to avoid.

Show You Care: 3 Steps to a Better Investigation Process

Retail workers need to hear the message—frequently—that their company cares about them. Employment law experts, speaking at recent national security conferences, suggested three steps to reduce the likelihood that retail workers will feel that you ignored or mismanaged their complaints.

Stay Updated

Get critical infromation for loss prevention professionals, security and retail management delivered right to your inbox.

loss-prevention-cover

Before you go ...

Get critical information for loss prevention, security and retail management professionals delivered right to your inbox.

Optimizing-Your-Employee-Theft-Policy-Special-Report-exit-pop

Get your FREE "Optimizing Your Employee Theft Policy" Guide

Promoting a culture of honesty requires implementing a strong employee theft policy and internal awareness program.

What-is-Loss-Prevention-Special-Report-exit-pop

Get your FREE "What is Loss Prevention?" Guide

Read this report to discover the history of retail security and get a glimpse at the rapidly evolving loss prevention profession.

Issues-with-ORC-and-Shoplifting-exit-pop

Get your FREE "Issues with ORC and Shoplifting" Guide

The safety of store associates, customers, and millions of dollars in potential litigation rely upon understanding these issues.

Retail-Security-Free-Special-Report-exit-pop

Get your FREE "CCTV, Alarms, and Security Training" Guide

This report shows how CCTV/video and alarm systems can enhance the safety and security of retail locations.