Three different questions have come up recently in our seminars related to interviewing: confidentiality, interviewing juveniles or minors, and recording the conversation. Here is...
Today we're going discuss the importance of focusing on the person sitting across from us, not the actual situation or act that brought them to the interview room. WZ's method focuses on establishing credibility while also showing understanding, but it's showing understanding that a lot of people can have difficulty with.
Have you ever woken up and looked in the mirror and said to yourself, “I look like Keanu Reeves today?” And it’s not even young Keanu; it’s Keanu after his comeback? I’m not sure why these feelings come and go, but we all have good days and bad days. Here are seven tips for getting back on your game.
I'm Dave Thompson, CFI and today I want to talk about the importance of challenging your evidence during the investigation before you ever conduct...
Whether you are interviewing potential suspects or witnesses, the goal will be the same—get the information you are looking for, while being open and receptive for that which you may discover on the way to your goal. Not all techniques work all the time. Here are some examples that worked, and some pitfalls to avoid.
Retail workers need to hear the message—frequently—that their company cares about them. Employment law experts, speaking at recent national security conferences, suggested three steps to reduce the likelihood that retail workers will feel that you ignored or mismanaged their complaints.
In our last several articles, we began our discussion relating to gestures and thought in general terms, not necessarily related to truth or deception. In this article, we will address nonverbal behavior in more specific terms relating to an interview or interrogation.
Does it seem like we label everything around us now? A certain look on your face has a name, people are naming their cars,...
Not every time we sit down to talk to someone are we necessarily going to use the W-Z method. But when we do, we should be prepared to talk through every step of the W-Z method, which means all 18.
I'm Dave Thompson with the Wicklander-Zulawski, and today I want to talk about the risks of leaving your subject alone in the interview room. When I say subject, that means it could be the suspect or implicated person, a witness, or even the victim or complainant of some type of crime, fraud, or employee relations issue.