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Crisis Management

Macy's Herald Square

Even After 9/11, the Parade Must Go On

John Matas, formerly vice president of investigations, fraud, and organized retail crime for Macy’s, shares his account of that day.
Saks Fifth Avenue NYC

Lessons from September 11th: Protecting Assets, Associates, and Customers

Tony Caccioppoli with Saks Fifth Avenue was focusing on dealing with law enforcement and the physical security aspects of their operations.
Fireman at site of twin towers

Retail’s Response to September 11

In the weeks after 9/11, LP executives have examined, reevaluated, and implemented policies and procedures for everything from crisis response to travel safety.
7-Eleven crisis communication

7-Eleven Upgrades Crisis Communication to Better Alert Store Associates

When serious incidents occur, retailers’ thoughts turn to the safety of store associates, customers, and implementing crisis communication.
risk intelligence in retail

As Risk Velocity Increases, Risk Intelligence is Vital to Meet Duty of Care

Between BLM protests, right-wing demonstrations, and rallies related to COVID, risk intelligence in retail has grown significantly.

Learn How to Track and Mitigate Threats to Your Retail Locations

This whitepaper will help you develop risk assessment and response procedures that account for all of your stores.

Managing Disruptive Behaviors in Retail in Response to COVID-19

Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.

Asset Protection Teams Have Important but Finite Window to Demonstrate Value

Yum! Brands Chief Security Officer Steven Antoine calls on peers to seize opportunity pandemic crisis provides.
protests

Protests and Property Protection: Strategies for Today’s Systemic Threat of Social Unrest

As the image spread of George Floyd going lifeless under the knee of a Minneapolis police officer, LP professionals could see where this was heading.
crisis leadership

Leadership in a Pandemic: 5 Principles to Follow

Now is the time for bold, compassionate leadership. Employees and customers are looking to corporate as well as team leaders to lead.
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