Home Crisis Management

Crisis Management

Madrid, Spain

Executive Summary: Retail Lessons from Spain

In an LPM webinar Friday, retail executive Todd Hooper offered a first-hand account of how the response has unfolded in Spain, along with suggestions for improving the US response. This post summarizes the discussion and provides links to the recorded webinar and podcast.

Managing Disruptive Behaviors in Retail in Response to COVID-19

Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.
Spanish flag

COVID-19 Webinar: Retail Lessons from Spain

Given that Spain has one of the highest infection rates in the world that started several weeks before North America, the lessons learned from Spain discussed in this webinar will help all retailers prepare for the next several weeks.

LP Executives Share Their Experience with Managing Stores during COVID-19

The impact and challenges of the current travel restrictions on managing retail stores, field LP teams, and what communications measures are in use.

As Coronavirus Spreads, Are Retailers’ Pandemic Preparedness Plans Ready?

With respect to the prospect of a deadly pandemic, whether it occurs in nature or from terrorists, most scientists suggest that we are living on a major fault line. They predict a big one is coming, but there is just no telling when. Will the coronavirus be the one?

Your Active Shooter Training Is Less Effective Than You Think, Warn Researchers

A comprehensive approach to the active shooter threat is critical, suggests new research by two Minnesota criminology professors who compiled a detailed database on “mass shooters” in the US. That research suggests that active shooter training may, in some cases, actually be training the shooter.

Time to Dust off Your Virus Outbreak Preparedness Plan?

As a business risk, it’s probably hard for a retailer to think it makes sense to embark on a major pandemic planning initiative given perceived more pressing business issues. Still, security leaders shouldn’t let a lack of attention prevent an annual program review of its readiness. But what might such LP department preparations include?

Listen Up: Internet Chatter Can Be Extremely Important

Mindless though most Internet chatter is, paying attention to what is being said online has become critical for retailers today—to protect brands, avert threats, respond to crisis, and improve store operations. Most recently—and dramatically—the imperative was underscored when multiple active shooter plots against retailers were averted after threatening online posts came to light.

Ready or Not? Tips for Improving and Maintaining Crisis Management Programs

What should retailers be doing to prepare for the next disaster? Coming off a year of devastating weather events in which just one of the many hurricanes was estimated to have cost retailers $700 million, it’s not a surprise that the topic was in focus at the NRF Protect conference in June where executives from Target and Disney Stores shared how they are getting ready for future disaster events.

Stay Updated

Get critical infromation for loss prevention professionals, security and retail management delivered right to your inbox.

loss-prevention-cover

Before you go ...

Get critical information for loss prevention, security and retail management professionals delivered right to your inbox.

Optimizing-Your-Employee-Theft-Policy-Special-Report-exit-pop

Get your FREE "Optimizing Your Employee Theft Policy" Guide

Promoting a culture of honesty requires implementing a strong employee theft policy and internal awareness program.

What-is-Loss-Prevention-Special-Report-exit-pop

Get your FREE "What is Loss Prevention?" Guide

Read this report to discover the history of retail security and get a glimpse at the rapidly evolving loss prevention profession.

Issues-with-ORC-and-Shoplifting-exit-pop

Get your FREE "Issues with ORC and Shoplifting" Guide

The safety of store associates, customers, and millions of dollars in potential litigation rely upon understanding these issues.

Retail-Security-Free-Special-Report-exit-pop

Get your FREE "CCTV, Alarms, and Security Training" Guide

This report shows how CCTV/video and alarm systems can enhance the safety and security of retail locations.