About the Author

Walter E. Palmer, CFI, CFE, and Jacque Brittain, LPC

Walter E. Palmer, CFI, CFE, is the practice leader for EPIC Integrated Risk Solutions where he leads their consulting, training, and research efforts for the LP industry. He has over 35 years of experience in retail LP and is a frequent speaker at industry conferences around the globe and regular contributor to LP Magazine. He serves on the advisory boards for the International Association of Interviewers and the National Association for Shoplifting Prevention. He can be reached at walter.palmer [at] epicbrokers.com.

Jacque Brittain, LPC, is editorial director for LP Magazine. Prior to joining the magazine, he was director of learning design and certification for Learn It Solutions, where he helped coordinate and write the online coursework for the Loss Prevention Foundation's LPC and LPQ certifications. Earlier in his career, Brittain was vice president of operations for one of the largest executive recruiting firms in the LP industry. He can be reached at JacB [at] LPportal.com.

Articles by Walter E. Palmer, CFI, CFE, and Jacque Brittain, LPC