Richard C. Hollinger, PhD
Sweethearting: The Dark Side of Good Customer Service
One of the most commonly held principles of shrinkage reduction, especially for shoplifting deterrence, is achieved by giving good customer service. This idea is...
Theft by Employees More Common than Theft by Customers
I am constantly on the lookout for research studies conducted on the subject of theft by employees.
A few years ago, I came across a...
Analyzing Employee Theft Statistics from a Specialty Retailer
When I was a doctoral graduate student at the University of Minnesota during the late 1970s, I began conducting research on employee theft. At...
Research Findings from Employee Theft Articles
For more than 30 years, I have been researching employee theft, occupational crime, employee dishonesty, and workplace deviance. I peruse scholarly journals and academic...
The Container Store Fifteen Years Later
When I was first asked to write a regular column for their brand new publication Loss Prevention magazine, Jack Trlica and Jim Lee suggested...
2016 National Retail Security Survey Key Findings
The 2016 National Retail Security Survey (NRSS) based on 2015 data from retailers was released at the recent National Retail Federation (NRF) PROTECT Conference...
Analyzing Workplace Theft Behaviors
"Workplace Theft: An Analysis of Student-Employee Offenders and Job Attributes" is an article authored by Elizabeth Ehrhardt Mustaine (University of Central Florida) and Richard...
Outplaced: Committing Loss Prevention Suicide?
This year I will turn sixty-six years old and intend to retire after over thirty-six years in academia, including thirty-three years at the University...
2015 NRSS Executive Summary
For over twenty years the industry has recognized and used the National Retail Security Survey (NRSS) as a key benchmark for retail loss prevention....
2010 National Retail Security Survey Executive Summary
The final report of the 2010 National Retail Security Survey (NRSS) recently has been released in its nineteenth edition and has been posted on...