One of the most commonly held principles of shrinkage reduction, especially for shoplifting deterrence, is achieved by giving good customer service. This idea is predicated upon the assumption that if potential thieves enter the store, they will be deterred from stealing if sales associates quickly make contact with them by
About the Author
Articles by Richard C. Hollinger, PhD
I am constantly on the lookout for research studies conducted on the subject of theft by employees.
A few years ago, I came across a study conducted by Kessler International, a forensic accounting and investigative firm. In a press release from 2013, I found that Kessler had conducted an anonymous survey
When I was a doctoral graduate student at the University of Minnesota during the late 1970s, I began conducting research on employee theft. At the time this was an area of criminology that was virtually unexplored. I found that it was hard to study this subject then, since few retailers
For more than 30 years, I have been researching employee theft, occupational crime, employee dishonesty, and workplace deviance. I peruse scholarly journals and academic publications regularly for research studies that could help us all better understand this phenomenon.
This post features a couple of relevant employee theft articles that may shed
When I was first asked to write a regular column for their brand new publication Loss Prevention magazine, Jack Trlica and Jim Lee suggested that I focus on the linkage between academic research and the day-to-day practice of loss prevention. Fifteen years ago my first column in the inaugural issue
The 2016 National Retail Security Survey (NRSS) based on 2015 data from retailers was released at the recent National Retail Federation (NRF) PROTECT Conference held in Philadelphia. Now in its twenty-fifth year, the NRSS continues to be the bellwether survey that retail loss prevention executives use to compare themselves to
“Workplace Theft: An Analysis of Student-Employee Offenders and Job Attributes” is an article authored by Elizabeth Ehrhardt Mustaine (University of Central Florida) and Richard Tewksbury (University of Louisville) and published in the American Journal of Criminal Justice 27:1 (pages 111 – 127, 2002). This employee theft study surveyed a large
This year I will turn sixty-six years old and intend to retire after over thirty-six years in academia, including thirty-three years at the University of Florida. I will still be affiliated with the University of Florida as a professor emeritus. This is a voluntary decision that my wife, Candy, and
For over twenty years the industry has recognized and used the National Retail Security Survey (NRSS) as a key benchmark for retail loss prevention. This retail security research project studies numerous elements of workplace-related criminality, along with identifying successful security counter-measures to protect people, assets, and brands in the retail
The final report of the 2010 National Retail Security Survey (NRSS) recently has been released in its nineteenth edition and has been posted on the web. This column is an executive summary of the major findings of this report.
This year, despite the fact that we are still mired in sluggish