Two US retail chains participated in an extensive study of how to select individuals most likely to “win” as in-store loss prevention specialists (store detectives or “SDs”). Following are some of the highlights of this study.
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Articles by Read Hayes, PhD, CPP
Okay, it’s not just complicated; it’s complex. At least that’s the opinion expressed by some tweeters recently. The “Twitterland” consensus seemed to suggest controlling crime is often more difficult than handling some medical pathologies such as broken bones. Here’s their reasoning: with some exceptions, setting a broken leg now and
Almost 100 flea markets were randomly selected from a guide of 1,000 locations and visited by our teams to assess the availability, pricing, and condition of a high-loss men’s shaving product as example of flea markets and stolen products activity.
It’s complicated. We don’t want to overplay our hand here, but the role and responsibility of today’s asset protection professionals is increasingly complex, and mission critical, to their organizations. Think about it: LP is protecting globally traveling people, extensive supply chains, hundreds or thousands of stores, distribution centers and offices,
Regardless of the protective progress retailers and solutions providers are making, thieves are still carrying off billions of dollars’ worth of goods annually. While merchandise loss costs retailers huge amounts of money, theft-driven product out-of-stocks, and sometimes locked-up goods, it also deters sales to good customers. Happy, buying customers are
Whoa, what’s that?! No way. That’s a reaction we want from would-be offenders when thinking about initiating a crime attempt on our property.
We’re often told to adjust, adapt, and overcome as we grow up. Life comes at us fast and from a lot of angles. So part of our hardwiring
Two US retail chains participated in an extensive study of how to select individuals most likely to win as in-store loss prevention specialists (store detectives or “SDs”). The report is based on a very rigorous job domain and performance analysis process and should also provide practical input for retailers. Following
Before starting an incision, confirm the patient’s identity. Clearly mark the exact surgical site. Ask about allergies. Discuss any anticipated blood loss. Introduce yourself by name. Know your fellow surgical team members. These are some of the nineteen tasks on the World Health Organization (WHO) Surgical Safety Checklist, a short
The loss prevention/asset protection industry is full of hard-chargers—individuals striving to get better, to excel at what they do, to make a difference. But increasing loss, crime, and intense retail competition mean we need to continue to get even better.
And the LP industry has really responded over the last years
Judgment is everything for a loss prevention decision-maker. Good choices are a lot easier with good information—hence the Loss Prevention Research Council’s aim towards evidence-based loss prevention.
In earlier columns, I’ve discussed how critical it is to accurately diagnose the causes and dynamics of a problem to properly treat it using