Home Authors Posts by Read Hayes, PhD, CPP
Read Hayes, PhD, CPP
Smart machines including autonomous mobile robots are generating more brainstorming and actual testing across the entire retail value chain.
All day, every day, we’re making decisions. The better our data, the better we are in using information, the better the choices we make.
Professional LP practitioners never profile appearance; we use evidence-informed observation to detect a possible crime in progress.
The goal here is to encourage phased, safe, confidence-building reestablishment of more typical daily living before millions of jobs are permanently gone.
It’s really getting tight, and there’s just not a lot of room for error with intense pressure from rapidly evolving selling formats, evaporating consequence...
The sooner we know we have a problem, the better. And with tech sensors continually improving, we’re more capable than ever at deterring or disrupting a bad actor to minimize the damage they can do because we more rapidly know we have an issue.
Apprehension may or may not generate general and specific deterrence with some people. Detention can shame the offender or at least convince them to not try that crime again. Non-detention risks sending the message to those thieves and others aware of the policy that the store will not physically resist ongoing theft efforts. What does a retailer do?
It’s always something—literally, retailers are always dealing with something. Retail enterprises are so attractive, complex, dispersed, and crowded, and provide so many opportunities for...
Protective signage is designed to credibly warn offenders that their contemplated criminal act will be quickly detected and seriously responded to. Signage can also prime or reinforce other interventions like CCTV or EAS. But do customers, and more importantly potential offenders, even notice signage and, if so, does it deter theft?
Stay focused; we hear that a lot. But what should those charged with protecting people and places really fixate on? Criminologist Jerry Ratcliffe stresses...