Frank Muscato retired from the Dallas Police Department’s Intelligence Division as a case supervisor in 1993 following twenty-five years of service. He was recruited by Walmart’s Jack Pearson to assist in creating retail’s first ORC division. Muscato worked for Walmart for 11 years, where he also created and supervised the loss prevention legislative team. In 2008, he was involved in creating the Coalition of Law Enforcement and Retail (C.L.E.A.R.) where he is vice president on the retail side. Muscato continues to supervise ORC investigations for a leading national retail chain.
Jack Pearson became known for his expertise in the art of mobile surveillance while working for Walmart. In 1992, he created the concept of the investigative task force (ITF) that was the first significant program designed to regularly and successfully address the issues of organized retail crime. In 1996, Pearson created the Advanced Criminal Investigation School (ACIS) based on the best practices perfected by individual ITF team members. Since that time ACIS instructors have certified hundreds of retail loss prevention personnel, law enforcement, and private investigators. ITF philosophy and strategic theories for identifying, investigating, and dismantling ORC rings are still practiced by many retail organizations.