Errol Erkan
Errol Erkan is senior manager of commercial asset protection at American Eagle Outfitters (AEO)based in Charlotte, North Carolina. He began his career at AEO in 2005 as a store manager before moving into loss prevention in 2007, where he has steadily earned increased responsibility in the asset protection organization.
The Importance of De-escalation Training at American Eagle
At American Eagle, we found our employees were looking for a way to engage with upset or agitated customers and coworkers professionally.
