News

The 11 Habits of Low-Inventory Shrink Retailers

In his bestselling book, The 7 Habits of Highly Effective People, Stephen Covey presented a holistic, principle-based approach for solving personal and professional problems. This got the ECR team thinking: what if for “highly effective people,” we read “low-inventory shrink retailers”? What then would be the habits of low-shrink retailers?   Read More

Gift Card Cloning

Twenty hours of Internet searching sparked an idea that led to one fraudster stealing $6,000 from local stores and causing numerous customers to be stuck with useless gift cards they had legitimately purchased or received as gifts.   Read More

Benefits of Body Cameras in Retail

One wonders if civil disturbances across the United States during the summer of 2016 following shootings of unarmed suspects by law enforcement officers would have escalated the way they did if the police had used and released body-worn camera evidence, rather than allowing a vacuum to develop in which smartphone   Read More

Crisis Management and the Wendy’s 99 Cents Chili Incident

While this nationally recognized crisis management incident took place in 2005, the lessons learned from this incident are timeless; providing both critical and relevant advice for crisis management teams across the retail industry.

With millions of customers visiting restaurants and other retail establishments daily, the potential for a crisis management   Read More

Flash Mob Robbery and the Retail Threat

What started out a few years ago as a phenomenon that used social networking sites to gather a group of people in a public place to dance or perform another innocent form of entertainment has since evolved into a method of gathering together violent protesters—or thieves in pursuit of your   Read More

Crime Control in Singapore

During this past fall semester, I was on an academic sabbatical. This is a time when professors are temporarily relieved of their everyday teaching and administrative duties in order to travel, write, conduct research, and generally “recharge their intellectual batteries.”

In October I was invited to Bogotá, Colombia, to present a   Read More

Building a World-Class LP Team

EDITOR’S NOTE: Karl F. Langhorst, CPP, CFI is corporate director of loss prevention for The Kroger Co. based in Cincinnati. Prior to 2008 he was with Safeway as director of LP for Tom Thumb and Randalls supermarkets in Texas. Langhorst spent twenty-five years in law enforcement prior to joining Tom   Read More

The Current State of the Security Industry

EDITORS NOTE: Steven C. Millwee, CPP, is president and CEO of SecurTest, Inc., a national crisis management and applicant-screening firm based in Tampa, Florida. He is author of The SecurTest System, which consists of over 220 applicant and employment questionnaires that focus on workplace violence, theft, work performance, criminal history,   Read More

How to Calculate Shrinkage in Retail

Understanding how to calculate shrinkage in retail is a fundamental but critical concept within the loss prevention profession as well as throughout the retail industry. Ultimately, retail shrink results in lost profits and can have a dramatic impact on the success of the retail enterprise.

The term “retail shrink” or “retail   Read More