It is a common misbelief among shoplifters that an individual must exit the store with unpurchased merchandise before being civilly liable for statutory civil damages. It is also a common misbelief among those shoplifters that if the merchandise is not physically damaged, they would not be liable for civil damages.The Read More
In his bestselling book, The 7 Habits of Highly Effective People, Stephen Covey presented a holistic, principle-based approach for solving personal and professional problems. This got the ECR team thinking: what if for “highly effective people,” we read “low-inventory shrink retailers”? What then would be the habits of low-shrink retailers? Read More
I live in Florida, and once again I find that my state is in the center of the national debate on the right of citizens to defend themselves with firearms against street crime. Soon after my family moved to Florida during the summer of 1983, the infamous Bernard Goetz shooting Read More
Am I sure that he is attempting to steal this merchandise? “Yes, I am sure.” Read More
For years, there have been those who have questioned whether retail loss prevention and law enforcement can effectively work in partnership with one another. Professionals working in loss prevention have often felt that law enforcement was unconcerned about helping them with their business. Read More
Scott Hurst, 30, of Caseyville, Illinois, is looking for a job after he was allowed to resign as a JCPenney store loss prevention associate. He is also a volunteer firefighter and a member of the Army National Guard, and according to Hurst, was given an opportunity to resign before being Read More
At a time when store margins are under intense competitive pressure, retail shrink can make or break a retailer’s bottom line. But retail shrink numbers are vulnerable to blind spots and imprecise metrics. Read More
Can ignoring the causes of shrinkage and refocusing strictly on sales solve our inventory issues? Read More
Envision the following scenario. You are at home around 8:15 at night watching television with your wife or kids when the phone rings. The caller is one of your regional LP managers in the Southeast. He tells you that you just had a tractor load of high-end apparel worth $2 million Read More
The loss prevention associate finally caught them red-handed. For three months, he had been trying to catch these shoplifters in the act. This time, he saw it happen. The male removed the frying pan from the box. He filled the box with Blu-ray discs and resealed it, leaving it on Read More
In April 2014, a Tumblr user published a list of Tumblr accounts operated by what she called “Tumblr’s Bling Ring.” The juvenile shoplifting rings were allegedly a group of young high school women that considered themselves the “crème de la crème” of an online community of shoplifters. Soon after, Jezebel.com reported Read More
EDITOR’S NOTE: This article is based on the experiences of a well-known retailer that implemented a facial-recognition security camera system. Because of the potential value of this technology to the retail industry as well as the critical issues surrounding its deployment, the executive who leads this initiative approached the magazine to Read More
On Election Day in California, November 14, 2014, a crowd gathered outside a courthouse wearing fake handcuffs and carrying signs saying “End Mass Incarceration.” On that day, California passed Proposition 47, which would reduce punishment for more than one million people.
Passing by a 60 percent to 40 percent margin, the Read More
One wonders if civil disturbances across the United States during the summer of 2016 following shootings of unarmed suspects by law enforcement officers would have escalated the way they did if the police had used and released body-worn camera evidence, rather than allowing a vacuum to develop in which smartphone Read More
Twenty hours of Internet searching sparked an idea that led to one fraudster stealing $6,000 from local stores and causing numerous customers to be stuck with useless gift cards they had legitimately purchased or received as gifts. Read More
Each year, loss prevention directors are evaluated based at least in part on retail shrink results. At a minimum, poor retail shrink numbers negatively affect bonuses and department morale. At times, unacceptable results may even lead to dismissal.
Forward-thinking LP professionals, like golfers in search of the key that will elevate Read More
I am constantly on the lookout for research studies conducted on the subject of theft by employees.
A few years ago, I came across a study conducted by Kessler International, a forensic accounting and investigative firm. In a press release from 2013, I found that Kessler had conducted an anonymous survey Read More
While this nationally recognized crisis management incident took place in 2005, the lessons learned from this incident are timeless; providing both critical and relevant advice for crisis management teams across the retail industry.
With millions of customers visiting restaurants and other retail establishments daily, the potential for a crisis management Read More
Not very long ago, it was unimaginable to think of shopping on Thanksgiving Day, but this year had more stores open on Turkey Day than ever, making us all wonder… What can we expect as the next trend in the retail industry? Stores opening on Christmas Day?” Well, if you Read More
Developing a proactive emergency response plan may be a topic that makes people uncomfortable, but for those who work in a public environment, especially at mass gathering points and open-access businesses, the fact that these environments are “soft targets” for terrorism can’t be ignored.
The horrific acts of savagery and bloodshed Read More
When reading the statements coming from Equifax, there seems to be a lot of information in what they fail to say. It is clear the organization simply does not understand certain cyber security basics. It is also evident that leadership has not fostered, nor do they appear to currently be Read More
To those not in the retail loss prevention industry, the image of a shoplifter may evoke images of kids swiping a pack of bubble gum, or a teenager just swiping stuff for kicks… most likely a one-time thing. Those outside of this industry may be unaware of the depth of Read More
Loss prevention has traditionally focused on shortage reduction through an emphasis on internal theft, external shoplifting, and operational controls. Resources to prevent these losses have been spent on developing programs and controls to stop loss from within the company.
More recently, retailers have identified the growing threat of organized retail crime Read More
Professional advancement and building a successful loss prevention career can mean many things to many different people. For some individuals it may mean reaching a top leadership position at a particular company, perhaps serving as a director or vice president of loss prevention/asset protection. For others, it may involve gaining Read More
Integrating an effective loss prevention program can yield dramatic improvements when it comes to mitigating inventory shrinkage. But aligning an LP department appropriately within the structure of an existing company is not an easy thing to do. It is crucial to ensure that the LP team becomes an essential component Read More
What is the role of retail loss prevention? What may seem to be a simple question has grown increasingly more complicated as various functions, philosophies, tasks, and responsibilities are debated by the LP community, those who we serve, those who support us in meeting our goals, and those outside the Read More
A comprehensive approach to addressing a workplace violence incident involves these seven steps. Read More
Retail losses due to external theft continue to rise and a major reason is that those people involved in retail crime can continue with little fear of significant punishment. If the crimes they are committing are not listed in the “violent offense” category, few will ever see the inside of Read More
An expert shares insights on building effective video surveillance systems and how to get the most out of existing systems to help maximize retailers’ options and investment. Read More
The 2017 Organized Retail Crime (ORC) Survey, an annual survey conducted by the National Retail Federation, continues to show the impact that organized crime is having on the business of retail. Each year the study explores the many ways that organized retail crime continues to grow and evolve based on Read More
What started out a few years ago as a phenomenon that used social networking sites to gather a group of people in a public place to dance or perform another innocent form of entertainment has since evolved into a method of gathering together violent protesters—or thieves in pursuit of your Read More
We are pleased to recognize and congratulate an industry leader who recently obtained their LPC certification. Despite their demanding schedule and having other impressive educational credentials, they still saw the value and took the time to obtain this industry-leading LPC credential. Read More
After being convicted of beating her strip club co-worker with a stiletto shoe, a South Carolina woman has been arrested after she bit off the finger of a loss prevention officer who was trying to apprehend her for shoplifting various merchandise.
The feisty woman, who was convicted last year of walloping Read More
While loss prevention may be a universal focus for retail organizations, the way that the loss prevention program is approached and implemented can provide us wide a wide spectrum of possibilities and a broad scope of challenges based on the particular type of organization. Here we will take a closer Read More
During this past fall semester, I was on an academic sabbatical. This is a time when professors are temporarily relieved of their everyday teaching and administrative duties in order to travel, write, conduct research, and generally “recharge their intellectual batteries.”
In October I was invited to Bogotá, Colombia, to present a Read More
In April 2014, the ECR Europe Shrink and On-shelf Availability Group received a special award from ECR Europe to celebrate 15 years of the group and the delivery of an estimated €1.5 billion (~ $1.6 billion) in savings for the industry.
As Sir Terry Leahy, former CEO of Tesco, once said Read More
Various factors, including tight budgets, increases in serious crime, and shrinking availability of patrols have affected police procedures and shoplifting penalties. Read More
At some point in your retail loss prevention career, if you haven’t done so already, you will be called upon to help make procurement decisions on new technology, such as electronic article surveillance (EAS) or video surveillance. While you may be most interested in the features, functions, and benefits of the technologies, your CFO will Read More
EDITORS NOTE: Steven C. Millwee, CPP, is president and CEO of SecurTest, Inc., a national crisis management and applicant-screening firm based in Tampa, Florida. He is author of The SecurTest System, which consists of over 220 applicant and employment questionnaires that focus on workplace violence, theft, work performance, criminal history, Read More
Tom Floystrop is an inherently practical loss prevention professional with an interesting approach to loss prevention strategies and the challenges of the LP industry. He is also someone who got his start in the business in a most unconventional way.
On a quiet afternoon in East Brunswick, New Jersey, Floystrop was Read More
Nike has prevailed in a class action lawsuit filed by hourly retail workers demanding that the company pay them for the time they spent waiting for loss prevention inspections after clocking out and before leaving stores.
According to Seyfarth Shaw LLP, Nike’s attorneys in Rodriguez v. Nike Retail Services, the court Read More
Loss prevention professionals seem to be an eager group for continuing education. There are some great certifications in our industry, and I would encourage everyone to explore those. Additionally, a formal education can be a great foundation for a loss prevention career. These are great investments, but they do carry Read More
Data security attacks and cyber breaches are making headlines like never before, with some of the largest and most well-known brands—LinkedIn and Yahoo among them—falling victim. With the frequency and pervasiveness of these attacks, executives in companies of all sizes and across industries are left asking, “If these businesses can Read More
Since the first formal post exchanges were established by the War Department in 1895, an exchange system has served side-by-side with U.S. military troops both in the field and in permanent facilities on military installations around the world.
Now in its second century of service, the Army & Air Force Exchange Service (AAFES) remains committed Read More
If you are thinking about writing your own resume (rather than using a professional resume writing service) to reflect the experience, accomplishments, and other critical information that helped shape your career in loss prevention, then you need to do your homework.
Having a loss prevention resume that appropriately describes all that Read More
Excellence in Partnerships
Katherine “Kat” Houston, LPQ, Former Director of Client Services, LPM Media Group
After starting her career with the finance and audit departments at Home Depot, Houston served as the on-site program manager for Home Depot working with Verisk Crime Analytics, where she provided customer service and managed the asset Read More
To the extent possible, it’s good to keep high-value assets and critical material separate from employees, but that’s not always practical. Read More