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In the first two parts of this series on thoughts and gestures in interviewing, we looked at gestures that occur in combination with spoken words. These gestures are also sometimes called illustrators as they help the speaker add meaning and context to the words spoken. There are other physical movements people make that are not done to support the actual spoken language. In part 3 we discuss pantomimes, emblems, and adaptors.
We discussed some of the geographic differences when using gestures in other cultures in our last column. We also touched on the differences between...
"Where the heck is that file? I know I just had it." "It's right over there." I said pointing at the file. Then I noticed my...
Three women from were arrested in connection with a shoplifting at Target in the Nassau Park Shopping Center on July 8. In addition, two...
Addressing disruptive customer behavior and de-escalation training efforts have become a topic of great interest to retailers amidst growing concern over the challenges and opportunities for safety in retail stores, especially in light of our current circumstances. Here are some tips for your employees.
The same trusted employees who work overtime during this global pandemic to serve retail customers are becoming “social bandits” like Robin Hood.
In part one of this series, we discussed the increased need in today’s restrictive climate for investigators to conduct remote interviews. Now, we want to dive into technology that is becoming increasingly more popular for remote workers—the use of video conferencing platforms to communicate.
The first thing we should consider when examining lying is the differing cognitive aspects of the liar and truth teller. The truthful person knows they didn’t do the crime, while the liar knows they did and must hide that information from others. There are multiple ways for interviewers to identify liars.
The detection of deception is a complex process, one that is never likely to be fully mastered by man without the help of technology. While researchers have generally focused on single nonverbal cues to identify deception, an investigator has a much richer environment offering a greater depth of clues to lead the investigation.
The July–August 2019 print edition has a wide-range of articles to meet the needs of retail professionals. Whether you are an in-store loss prevention associate or corporate executive, whether you are an ORC investigator or focused on supply chain, be sure to read the online version of the print magazine.