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80% of Warehouse Associates Say Positive Workplace Changes are Happening

Zebra Technologies recently conducted a new global Warehousing Vision Study to explore the trends and sentiments driving operational decisions and spend in warehouses. The findings released deliver encouraging news: warehouse operators are making significant investments to better fulfill the needs of both customers and workers, and to make it easier to fill open jobs.

Market Pressures Become Catalyst for Positive Changes

Nearly nine-in-10 warehouse operators agree they must implement new technology to be competitive in the on-demand economy, with 80 percent confirming the pandemic has prompted them to evolve and modernize more quickly. They’re turning their focus and spending most heavily toward technologies that support workforce augmentation and workflow automation. For example, the use of wearables, mobile printers, and rugged tablets will increase in the next few years, along with mobile dimensioning software that automates parcel and carton measurements. Additionally, 27 percent of warehouse operators have already deployed some form of autonomous mobile robots (AMR). Within five years, that number is expected to grow to 90 percent.

“We’re seeing a positive shift occurring in the supply chain and, specifically, within warehouses,” said Mark Wheeler, director of supply chain solutions at Zebra Technologies. “Most decision-makers believe investments in automation far outweigh the risk of doing nothing, and they are becoming more comfortable integrating all sorts of new technologies into their current operations and infrastructure.”

- Digital Partner -

Warehouse associates are also becoming more comfortable with their employers’ use of advanced technologies. Less than half (45 percent) say their employers have increased wages or offered bonuses amid labor constraints, yet most (80 percent) feel positively impacted by the situation. Employers are improving work conditions in other ways, such as giving them more technology to use on the job and leveraging technology to create more flexible work shifts. In fact, an overwhelming 92 percent of warehouse associates agree on some level that technology advancements will make the warehouse environment more attractive to workers, even in times like these when supply chains are strained, demand is surging, and there’s increasing pressure to meet tighter deadlines.

Top Warehouse Challenges

Decision-makers are having a harder time getting customer orders out the door on time than they did three years ago, and they’re struggling to maintain inventory accuracy and visibility. They also admit they’re expected to deliver orders faster than ever to keep up with the on-demand economy, with rising transportation costs taking their toll on over 40 percent of warehouse operators spanning manufacturing, transportation, wholesale distribution, logistics, and retail. This may not be surprising when you consider that respondents indicate their shipping volumes have increased more than 20 percent on average over the past two years.

Like associates, though, warehouse operators are viewing these challenges as catalysts for change and growth. Between now and 2025, more than eight-in-10 expect to increase the number of stock-keeping units (SKU) they carry and the volume of shipped items. They also plan to expand returns management operations, offer more value-added services, and increase their physical footprints, with both the number and size of warehouses increasing.

While 61 percent of warehouse operators also want to increase headcount within the next year to right-size their workforces, they admit finding and training workers in a timely manner remain big challenges. As a result, more than eight-in-10 decision-makers agree they will have to rely more on automation in the future.

Balancing the Scales: Augmenting the Workforce with Automation

While most warehouse operators will deploy AMRs for person-to-goods (P2G) picking, material movements and other automated inventory moves, more will invest in software that helps automate analytics and decision-making. They want to raise worker effectiveness and efficiency and reduce labor costs.

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“As the pace of operations accelerates and workflows become more complex, warehouse operators have found the average time to get workers to full productivity is 4.7 weeks,” said James Lawton, vice president and general manager of robotics automation at Zebra Technologies. “Right now, decision-makers feel the most important labor initiative is to reduce unnecessary tasks so associates can focus on more customer-centric work. If warehouse operators automate through AMRs and workflow optimization software, it will be easier to scale operations and meet service level agreements as customer demands and labor availability fluctuate.”

Job Satisfaction—and Worker Retention—are Byproducts of Automation

With warehouse operators planning to increase automation, some might say jobs will be lost. Yet, study respondents believe automation may help keep more people in their jobs and fill empty positions. Nearly eight-in-10 warehouse associates say walking fewer miles per day would make their jobs more enjoyable, even if they had to pick or handle more items, and many strongly believe AMRs could make warehouse jobs less stressful.

Decision-makers should take note, as only 41 percent completely agree implementing warehouse technologies such as robotics and devices can help attract and retain workers even though most associates:

  • Who work alongside AMRs today confirm they have helped increase productivity and reduce walking/travel time (80 percent), reduce errors (73 percent), and enable advancement to new roles or opportunities (65 percent).
  • Claim they are more likely to work for an employer that gives them modern devices to use for tasks versus an employer that provides older or no devices (83 percent).

“Automation is the great equalizer, especially when labor is constrained or during unexpected surge periods or seasonal peaks when it may be difficult to scale the workforce quickly,” Wheeler said. “What’s interesting is associates feel more strongly about this than warehouse operators right now.”

- Digital Partner -

Five-Year Technology Outlook for Warehouse Operations

Eighty-five percent of decision makers say they have implemented mobility so frontline workers can capture each inventory move they make, and most feel they are optimizing the use of their devices to fit the task, safety, and ergonomics. However, warehouse associates (84 percent) and decision-makers (79 percent) are concerned they will not meet their business objectives unless more technology investments are made to improve operations, with associates in the transportation (92 percent) and logistics (88 percent) sectors feeling most strongly about this need. As a result, more than six-in-10 decision-makers say they will invest in technologies that increase inventory and asset visibility within their warehouses and overall visibility throughout supply chains over the next five years.

Nine-in-10 expect their use of sensor-based technologies such as radio frequency identification (RFID), computer vision, fixed industrial scanning, and machine vision systems to become more prevalent over the next five years. As businesses invest in advanced technologies that enable more visibility, real-time guidance, and data-driven performance, they’re focusing on increasing team productivity and better utilization of assets, equipment, and people, which equates to improved worker well-being and overall market competitiveness. However, it will become critical for warehouse operators to become more thoughtful about how they implement and integrate technologies as they increasingly digitalize workflows and scale systems. Following a phase-based roadmap will be key to steady, sustainable maturity.

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