Tag: omni-channel retailing

Omni-channel retailing is the newest trend in retail selling which allows customers to buy and return merchandise in a huge variety of ways. A customer can place an online order at an in-store kiosk to be shipped to her house. He can place an order from his mobile device to be picked up at a local store. If she doesn’t like the color of the new curtains she ordered through the online customer rewards program, she can return them to the nearest brick-and-mortar store to save on shipping.

Because of fewer in-store transactions and changing retail technology trends such as the increased use of chip cards, loss prevention professionals expect to have to deal more with online credit card fraud of various kinds. Additionally, the move toward the infinite store is also creating new areas that need to be secured, such as networks and customer data.

LP professionals are increasingly being asked to bring their specific skills into areas where they never participated before, causing a shift in responsibilities. “Retailers are going to continue to find creative ways to conduct business and sell to customers. Loss prevention will need to stay very close to these creative methods and retailing channels to ensure LP practices are appropriately woven into the strategies that our merchants and operators develop,” claims one retail leader.


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The dual role of increased data and analytics will create a shift in thinking that will change many roles in retail, including LP. While IT has been the primary business owner in most retail companies, many LP professionals believe that loss prevention in an omni-channel retailing world must take on an expanded, more proactive leadership role to ensure data is secured and properly managed.

“Breach avoidance and protection of consumer and company proprietary information will continue to be a focal point for retailers for many years to come,” says one retailer. Retail data breaches are costing companies in many ways beyond the immediate financial losses, to include litigation, brand protection issues, and additional sales impact.

According to another industry leader, “Having the LP organization partnered with the IT security organization will be the most effective way to improve security of both the actual data and the physical devices that collect and manage the data.” This includes coordinating investigative approaches and law enforcement relationships in the event of a breach.”


The ROI for RFID Technology in Retail

The ROI for RFID Technology in Retail

Over recent years, we’ve witnessed a resurgence of interest and substantial growth in the use of radio frequency identification (RFID) technology in retail—a veritable RFID Renaissance—with well over a billion tags used this year, not just in apparel, but for other categories and uses as well. It is being used   Read More


Beyond Shrinkage: Introducing Total Retail Loss

Beyond Shrinkage: Introducing Total Retail Loss

A major new report published by the Retail Industry Leaders Association (RILA) puts forward a dramatically different way of thinking about the problem of retail loss and how it might be defined and measured in the future.
The Situation
There is little consensus on what constitutes “loss” within the retail world nor   Read More


Loss Prevention in the New Millennium

Loss Prevention magazine launched its first issue in the fall of 2001. I had the good fortune to contribute to that edition and author the Industry News column continuously until retiring in 2015. Given this is the 15th anniversary of the magazine, we thought that the readership would enjoy a   Read More


What is Omni-channel Retailing?

What is Omni-channel Retailing?

We hear the phrase everywhere. Yet very few ask explicitly: what is omni-channel retailing? Omni-channel is defined by TechTarget as “a multi-channel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone   Read More


The Retail Industry Continues to Chase Amazon

The Retail Industry Continues to Chase Amazon

Amazon’s long shadow is falling on the entire retail industry and retailers previously thought to be immune to the threat of ecommerce. U.S. fund managers are even rethinking their approach to consumer stocks by focusing on companies whose businesses cannot be upended by the ecommerce giant. Amazon.com Inc., once thought   Read More


RFID in Retail

RFID in Retail

Radio frequency identification, or RFID, has been touted as a magic elixir for retail for more than twenty years. Sometimes referred to as an intelligent alternative to standard electronic article surveillance (EAS) systems, a path to better inventory tracking, and a supply chain replenishment tool, the technology at times struggled   Read More