Tag: omni channel retailing

Omni-channel retailing is the newest trend in retail selling which allows customers to buy and return merchandise in a huge variety of ways. A customer can place an online order at an in-store kiosk to be shipped to her house. He can place an order from his mobile device to be picked up at a local store. If she doesn’t like the color of the new curtains she ordered through the online customer rewards program, she can return them to the nearest brick-and-mortar store to save on shipping.

Because of fewer in-store transactions and changing retail technology trends such as the increased use of chip cards, loss prevention professionals expect to have to deal more with online credit card fraud of various kinds. Additionally, the move toward the infinite store is also creating new areas that need to be secured, such as networks and customer data.

LP professionals are increasingly being asked to bring their specific skills into areas where they never participated before, causing a shift in responsibilities. “Retailers are going to continue to find creative ways to conduct business and sell to customers. Loss prevention will need to stay very close to these creative methods and retailing channels to ensure LP practices are appropriately woven into the strategies that our merchants and operators develop,” claims one retail leader.


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The dual role of increased data and analytics will create a shift in thinking that will change many roles in retail, including LP. While IT has been the primary business owner in most retail companies, many LP professionals believe that loss prevention in an omni-channel retailing world must take on an expanded, more proactive leadership role to ensure data is secured and properly managed.

“Breach avoidance and protection of consumer and company proprietary information will continue to be a focal point for retailers for many years to come,” says one retailer. Retail data breaches are costing companies in many ways beyond the immediate financial losses, to include litigation, brand protection issues, and additional sales impact.

According to another industry leader, “Having the LP organization partnered with the IT security organization will be the most effective way to improve security of both the actual data and the physical devices that collect and manage the data.” This includes coordinating investigative approaches and law enforcement relationships in the event of a breach.”


E-commerce Credit Card Fraud: The Growing Challenge

E-commerce Credit Card Fraud: The Growing Challenge

Just as the word “e-commerce” has come to refer to a menagerie of different specialized markets, so e-commerce credit card fraud comes in many different guises. As the great pace of retail evolution dictates that retailers’ transaction processes are constantly changing, so the frauds change with them.

In a bid to   Read More


An Update on Major Subjects Affecting Retail LP

An Update on Major Subjects Affecting Retail LP

After completing the three-part series on the first fifteen years of Loss Prevention magazine, I promised to write an additional article that looks at the current and future state of some subjects we discussed that have a huge influence on the retail loss prevention profession. As I looked at the   Read More


Great Customer Experience Is More than a Buzzword

For the past several years, “customer experience” has been one of the most talked-about topics in retail. Seminar after seminar at the past two National Retail Federation’s Big Show conferences have focused on this subject and how important creating a great customer experience is to the success of brick-and-mortar as   Read More


When Ordinary Things Get Smart

A ton of great smart tech was on display at the National Retail Federation’s Big Show in January, from wearables to the Internet of Things (IOT). My team was invited to a small get-together. I noticed several people had sharp-looking ski jackets. As a trained investigator, I knew there was   Read More


Keeping Pace with the Global Retail Supply Chain

Keeping Pace with the Global Retail Supply Chain

The retail supply chain network is a critical component of the retail machine. While many may view the heart of retail as the interactions and events that happen within the store, this support system has always fueled the way. Through a complex web of processes and activity, a well-managed supply   Read More


Grocery E-commerce: Are We Ready?

Grocery E-commerce: Are We Ready?

Omni-channel retailing is growing and evolving in every aspect of retail as consumers continue to look for fast, efficient, and convenient ways to buy their goods and services—and that trend is taking hold in the grocery industry as well. According to a recent report from Kantar Worldpanel, grocery e-commerce sales   Read More


What is Omni-channel Retailing?

What is Omni-channel Retailing?

We hear the phrase everywhere. Yet few ask explicitly: what is omni-channel retailing? Omni-channel is defined by TechTarget as “a multi-channel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or   Read More


The Year Ahead in LP

These are clearly turbulent times in retail. How people shop is changing—and with it the strategies employed to attract and retain customers. Store technology is changing, offering new opportunities, and ushering in new risks. What does the upheaval mean for loss prevention? What are the primary challenges the industry may   Read More