Tag: omni channel retailing

Omni-channel retailing is the newest trend in retail selling which allows customers to buy and return merchandise in a huge variety of ways. A customer can place an online order at an in-store kiosk to be shipped to her house. He can place an order from his mobile device to be picked up at a local store. If she doesn’t like the color of the new curtains she ordered through the online customer rewards program, she can return them to the nearest brick-and-mortar store to save on shipping.

Because of fewer in-store transactions and changing retail technology trends such as the increased use of chip cards, loss prevention professionals expect to have to deal more with online credit card fraud of various kinds. Additionally, the move toward the infinite store is also creating new areas that need to be secured, such as networks and customer data.

LP professionals are increasingly being asked to bring their specific skills into areas where they never participated before, causing a shift in responsibilities. “Retailers are going to continue to find creative ways to conduct business and sell to customers. Loss prevention will need to stay very close to these creative methods and retailing channels to ensure LP practices are appropriately woven into the strategies that our merchants and operators develop,” claims one retail leader.


Knowledge is power for successful LP pros. Get our FREE Special Report, Retail Industry Trends: What Every Loss Prevention Professional Needs to Know right now!


The dual role of increased data and analytics will create a shift in thinking that will change many roles in retail, including LP. While IT has been the primary business owner in most retail companies, many LP professionals believe that loss prevention in an omni-channel retailing world must take on an expanded, more proactive leadership role to ensure data is secured and properly managed.

“Breach avoidance and protection of consumer and company proprietary information will continue to be a focal point for retailers for many years to come,” says one retailer. Retail data breaches are costing companies in many ways beyond the immediate financial losses, to include litigation, brand protection issues, and additional sales impact.

According to another industry leader, “Having the LP organization partnered with the IT security organization will be the most effective way to improve security of both the actual data and the physical devices that collect and manage the data.” This includes coordinating investigative approaches and law enforcement relationships in the event of a breach.”


What is Omni-channel Retailing?

What is Omni-channel Retailing?

We hear the phrase everywhere. Yet few ask explicitly: what is omni-channel retailing, really? Omni-channel is defined by TechTarget as “a multi-channel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone   Read More


A New Landscape for Supply Chain Loss Prevention

A New Landscape for Supply Chain Loss Prevention

Supply chain loss prevention has evolved significantly across the retail industry in recent years, a message that echoed loud and clear across the halls at the 2017 International Supply Chain Protection Organization (ISCPO) conference in Dallas, Texas last week. The advancements in retail technology and the ongoing growth of omni-channel   Read More


The ROI for RFID Technology in Retail

The ROI for RFID Technology in Retail

Over recent years, we’ve witnessed a resurgence of interest and substantial growth in the use of radio frequency identification (RFID) technology in retail—a veritable RFID Renaissance—with well over a billion tags used this year, not just in apparel, but for other categories and uses as well. It is being used   Read More


New Technology in Retail Offers Many Possibilities

New Technology in Retail Offers Many Possibilities

New technology in retail loss prevention emerges regularly. In this profession, it’s important to stay abreast of any new technologies that may show potential and could help reduce theft and fraud.

Technology beats the bad guys: Find out how by downloading our FREE Special Report, Retail Technology: Electronic Article Surveillance, RFID Inventory Management and Trends in Omni-Channel Retailing

Industry conferences and events are a great place to scope out the latest solutions. For example, Tom Meehan, CFI, witnessed   Read More


5 Omni-channel Retailing Examples in 2017

5 Omni-channel Retailing Examples in 2017

As online-only retailers continue to see expanded success, traditional brick-and-mortar stores must turn to new strategies to keep up with customer demand. Today’s retail environment demands that the customer shopping journey be a seamless one as it transitions from a physical store to a smartphone app to an interactive catalog (or   Read More


E-commerce Credit Card Fraud: The Growing Challenge

E-commerce Credit Card Fraud: The Growing Challenge

Just as the word “e-commerce” has come to refer to a menagerie of different specialized markets, so e-commerce credit card fraud comes in many different guises. As the great pace of retail evolution dictates that retailers’ transaction processes are constantly changing, so the frauds change with them.

In a bid to   Read More


An Update on Major Subjects Affecting Retail LP

An Update on Major Subjects Affecting Retail LP

After completing the three-part series on the first fifteen years of Loss Prevention magazine, I promised to write an additional article that looks at the current and future state of some subjects we discussed that have a huge influence on the retail loss prevention profession. As I looked at the   Read More