Loss prevention has evolved significantly over the past several decades. Today’s loss prevention professionals are expected to be multidimensional, open minded, global thinking, enterprising, and intelligent. Company leaders now understand and respect the importance of protecting the company’s assets against the challenges of total retail loss (rather than simply making Read More
Tag: loss prevention strategies
How do LP practitioners deal with the pressures of conducting internal theft interrogations in a forthright and honest way?What are the boundaries when it comes to obtaining an admission? Read More
In his bestselling book, The 7 Habits of Highly Effective People, Stephen Covey presented a holistic, principle-based approach for solving personal and professional problems. This got the ECR team thinking: what if for “highly effective people,” we read “low-inventory shrink retailers”? What then would be the habits of low-shrink retailers? Read More
Policies and operations may be the foundation of a loss prevention strategy, but it takes significant cultural change, input from all levels of employees, and a collective effort on behalf of all departments to ultimately have a positive effect on reducing shrinkage. No single employee or department can combat this Read More
BACKGROUND: Several years ago, the team at Wicklander-Zulawski was asked to discuss the history of interrogation at a conference along with its present situation and possible implications for the future.
When we originally began thinking about this project, we thought it might be as simple as doing a book report relating Read More
It’s December—meaning the 2017 holiday shopping season is upon us, and after analyzing the calendar, it will likely prove to be a lengthy season for retailers. The predicted top ten busiest shopping days fall between Black Friday (November 24) and Saturday, December 30 and are positioned to account for 40-50 Read More
Regardless of what your company sells, where you sell it, or your total store count, you as a loss prevention or asset protection professional must win. Life safety, frightened customers and team members, dangerously low margins, and liability are some of your business risks. Violence, theft, fraud, and even poor Read More
The concept of the retail return is a relatively new phenomenon. In the mid- to late-twentieth century, retailers began accepting returned merchandise as an attempt to gain a competitive edge. The concept worked.
For many retailers, flexible returns have become synonymous with quality customer service. Nordstrom, for example, has built a Read More
Currently in its twenty-fifth year, the National Retail Security Survey continues to offer not only insightful research into retail crime but also successful countermeasures. Key findings from the most recent survey show that the impact of shrinkage continues to be sizeable, with 48.1 percent of retailers reporting increases in inventory Read More