Just as online marketplaces made shoplifting worse by providing thieves with an easy avenue to sell their stolen goods, the dark web is raising risk by offering employees a venue for doing the dirty business of selling stolen information. According to a new report, the number of employees who did Read More
Tag: loss prevention policy and procedures
Most retailers have adopted omni-channel strategies to meet consumers’ demand to browse or buy whenever and wherever they choose. But enabling everything from mobile point of sale (POS) to in-store pickup of online purchases has made inventory control and product logistics far more difficult.
The complex new retail environment is increasing Read More
Security surveillance footage provides value in many ways, including theft prevention, suspect identification, and as key evidence in defending against personal injury lawsuits. It’s time for retail loss prevention professionals to familiarize themselves with video surveillance laws and uses.
Case in point: A Philadelphia County Court judge last summer cut a Read More
Despite the introduction of more secure chip technology (also known as Europay, Mastercard, and Visa, or EMV technology), credit card fraud remains a concern for retailers and consumers everywhere. The latest data reveal that criminals aren’t giving up on card theft; they are just changing their tactics. This post provides Read More
By Peter Chie
As interviewers, we often share with colleagues how we fared with our various investigations and subsequent interviews. We spend a great deal of time discussing our favorite parts of the interview–the rationalization(s), handling the denial(s), and ultimately how and when we got the submission.
However, one aspect of the loss prevention Read More
By Matt Lincoln
Loss prevention has traditionally focused on shortage reduction through an emphasis on internal theft, external shoplifting, and operational controls. Resources to prevent these losses have been spent on developing programs and controls to stop loss from within the company.
Within the past couple of decades, however, retailers have identified the growing Read More
By Frank Devlin
Once, a distribution center supervisor told me about their former logistics loss prevention manager. During management meetings, this fellow took great pride in informing the management team of his dedication and skills for discouraging potential warehouse theft perpetrators.
He would recall the days when he hid in a dumpster during the Read More
According to statistics from the International Anti-Counterfeiting Coalition (IACC), the total value of intellectual property (IP) rights-related seizures was about $1.22 billion in 2014. Leading IP abuse investigators predicted that the estimated value of cross-border trade in counterfeit goods and pirated physical products would reach nearly $1.77 trillion in 2015, Read More
Merchandise return transactions are a critical part of the customer experience of the retail industry. The objective is an optimal return rate, where the retailer finds the right balance between too many returns that may lead to return fraud and abuse and too few returns that may lead to customer Read More
While effective in driving sales, gift cards have also caused fraud headaches for retailers for years. Gift card fraud can range from physical theft to gift card cloning to exploiting errors on the merchant side. One newer gift card scam involves gift card cloning.
To clone a gift card, thieves steal Read More