A few years back, I was asked to conduct my first telephone-based loss prevention interview with an hourly employee. He was suspected of merchandise theft, and my supervisor insisted that I conduct the interview over the phone as the suspect was 800 miles away in another state, and the case Read More
Tag: loss prevention interview
Loss prevention associates are measured and evaluated against the organization’s expectations in a variety of areas. LP managers are ranked based on shrinkage numbers, cash handling in the store, internal and external apprehensions, plus asset recovery, to mention but a few. Many of these tasks are easily measured, while others are Read More
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Wayne Hoover, CFI looking at the types of Soft Accusation Questions used in a Loss Prevention interview.
Interviewers do not want these questions to be too specific in nature as to give up the evidence in Read More
In our last two columns, we discussed how context matters in conversations and the questions that are appropriate to ask as part of the loss prevention interview. In part two, we began the discussion of context and questions as they relate to the beginning of an admission-seeking interview. In this Read More