Implementing an effective loss prevention department can be a challenging undertaking in today’s retail environment. With the multitude of different business priorities, increased workloads, budget limitations, turnover issues, technological considerations, corporate agendas, and the many competitive aspects of the organizational landscape, our ability to find a formula for success is tested Read More
Tag: loss prevention certifications
When asked “What is a shoplifter?”, most readers of the LPM Insider probably have a pretty good idea of how to respond. I do too, but it’s interesting what you learn (or re-learn) when you actually do some research on the subject.
If you look up the definition of shoplifting, you Read More
Professional advancement and building a successful loss prevention career can mean many things to many different people. For some individuals, it may mean reaching a top leadership position at a particular company, perhaps serving as a director or vice president of loss prevention/asset protection. For others, it may involve gaining Read More
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI, vice president of operations for WZ, talking about the importance of rationalizing without minimizing.
Often, you’ll talk to a subject who has something that they’re resistant to share. One of the number-one reasons Read More
Sometimes you have to think and act like a criminal to disrupt and defeat the activities of the real bad guys. Conversely, it is only by thinking like “us”—the law-abiding majority of individuals—that cyber criminals manage to be so successful in the first instance.
They know, for example, that if they Read More
In many professional fields, such as legal, technology, and finance, one can expect to find commonalities among the practitioners. These professionals share certain certifications or degrees, or they’ve progressed through a series of common steps or training regimens to reach their current position, where they share a fairly standard reporting Read More
Regardless of the protective progress retailers and solutions providers are making, thieves are still carrying off billions of dollars’ worth of goods annually. While merchandise loss costs retailers huge amounts of money, theft-driven product out-of-stocks, and sometimes locked-up goods, it also deters sales to good customers. Happy, buying customers are Read More
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Chris Norris, CFI, director of WZ Europe and International Training, talking about eye movement.
Often, in classes, I get people who come to me and ask, “Hey is it true that if the subject’s eyes go Read More
By Glenn Master
If you grew up in the 1970s, you may remember the popular public-service announcement for parents that asked, “It’s 10 p.m. Do you know where your child is?” The statement seemed almost nonsensical, but it shared an important message for parents to ensure that they always make a conscious effort Read More
What we say, how we say it, and what we’re doing when we say it combine to create great messages—or messages that are forgotten in the next moment. When you can “speak as well as you think,” you can drive your business results, whether you are addressing shrinkage issues with Read More