A few years back, I was asked to conduct my first telephone-based loss prevention interview with an hourly employee. He was suspected of merchandise theft, and my supervisor insisted that I conduct the interview over the phone as the suspect was 800 miles away in another state, and the case Read More
Tag: interview and interrogation techniques
When it comes employee investigations, sometimes the “smell test” will not let you rest. You know, those situations when you listen to a story or a business practice, and something just plain stinks. On the surface, nothing appears to be wrong, but there is a smell just below the surface Read More
Work experience doesn’t necessarily mean you are a subject-matter expert. It could mean you know more than some people. A true subject-matter expert (SME) must have deep understanding of a particular process, function, or technology; must have studied the field; and must have spent hundreds—even thousands—of hours mastering a specific Read More
BACKGROUND: Several years ago, the team at Wicklander-Zulawski was asked to discuss the history of interrogation at a conference along with its present situation and possible implications for the future.
When we originally began thinking about this project, we thought it might be as simple as doing a book report relating Read More
A question frequently asked by retail customers—and even some loss prevention professionals just getting started in their careers—involves many of the smaller stores where they shop, and how shoplifting and other retail shrink concerns are managed in retail stores with no loss prevention team.
First, few retail companies actually attempt to Read More
INTERROGATOR: Hello Sally, my name is Todd, and I work in the loss prevention department. My role in the company is to investigate loss, but truthfully I have lots of stores to cover and I’m spread pretty thin. Regardless of not having much evidence against you, I want to ask Read More
When it comes to interview and interrogation, we may deal with many different personality types, which can influence the way that we approach the situation and the conversation. When we think of psychopathic personalities, our minds likely wander to Hannibal Lecter, Jeffrey Dahmer, John Wayne Gacy, Ted Bundy, or the Read More
One of the most common complaints we hear from senior loss prevention executives is the lack of a quality final statement detailing admissions the employee made during the interview. Since the final statement is representative of the admissions and confessions made during the theft investigation, it is essential that this Read More
In this week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, Dave Thompson, CFI wants to talk about you. What are you doing to improve yourself, whether professionally, personally, or specifically in terms of becoming an elite interviewer?
Step one is watching this video tip right Read More
There are several theories and strategies when it comes to the practice of investigative interview and interrogation techniques. In the past several decades, this industry has undergone several changes and will continue to adapt based on legality and research. It is imperative, however, that all interview or interrogation techniques are Read More