A few years back, I was asked to conduct my first telephone-based loss prevention interview with an hourly employee. He was suspected of merchandise theft, and my supervisor insisted that I conduct the interview over the phone as the suspect was 800 miles away in another state, and the case Read More
Tag: interview and interrogation techniques
When it comes employee investigations, sometimes the “smell test” will just not let you rest. You know, those situations when you listen to a story or a business practice, and something just plain stinks. On the surface, nothing appears to be wrong, but there is a smell just below the Read More
A question frequently asked by the typical retail customer—and even some loss prevention professionals just getting started in their careers—involves many of the smaller stores where they shop, and how shoplifting and other retail shrink concerns are managed in retail stores with no loss prevention team.
First and foremost, few retail Read More
INTERROGATOR: Hello Sally, my name is Todd, and I work in the loss prevention department. My role in the company is to investigate loss, but truthfully I have lots of stores to cover and I’m spread pretty thin. Regardless of not having much evidence against you, I want to ask Read More
There are several theories and strategies when it comes to the practice of investigative interview and interrogation techniques. In the past several decades, this industry has undergone several changes and will continue to adapt based on legality and research. It is imperative, however, that all interview or interrogation techniques are Read More
Approximately 29 percent of DNA exonerations across the United States since 1989 involved false confessions to the crime. The actual rate of false confessions will probably never be known for sure since ground truth is elusive in non-experimental settings. One thing is clear—false confessions are real.
Confrontation Equals Conflict
A combination of Read More
The following is Part 1 of a 3-part series on the History of Interrogation provided by Wicklander-Zulawski and Associates.
The team at Wicklander-Zulawski was asked to discuss the history of interrogation at a conference along with its present situation and possible implications for the future. When we originally began thinking about Read More
By Rob Forney
The success of any organization is determined by the talent of its people. In his book Good to Great: Why Some Companies Make the Leap…and Others Don’t, Jim Collins put it this way: “People are not your most important asset. The right people are.”
Whether it’s a company, a loss prevention Read More
Developing effective interview and interrogation techniques is an ongoing process that requires dedication, practice, and flexibility. Part Two of the conversation about final statement preparation will cover the contents of the statement and gaining the cooperation from the employee to write one. [Read Part One, “Interview and Interrogation Techniques: Preparing Read More
One of the most common complaints we hear from senior loss prevention executives is the lack of a quality final statement detailing admissions the employee made during the interview. Since the final statement is representative of the admissions and confessions made during the interview, it is essential that this skill Read More