One of the most commonly held principles of shrinkage reduction, especially for shoplifting deterrence, is achieved by giving good customer service. This idea is predicated upon the assumption that if potential thieves enter the store, they will be deterred from stealing if sales associates quickly make contact with them by Read More
Tag: dishonest employees
When trying to obtain the truth from a dishonest employee, a suspect involved in another type of criminal investigation, or even a member of your family, we typically see five types of lies. These lies include:
Lies of Denial. This type of lie will involve an untruthful person (or a Read More
New employee monitoring tools regularly emerge that allow retail organizations to keep a closer eye on employees. What is your sense of these products? Does technology-based employee monitoring reduce misconduct? Does it dampen or enhance worker productivity?
Researchers at the Massachusetts Institute of Technology examined these questions by analyzing two years’ Read More
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Wayne Hoover, CFI discussing the SWOT analysis of the interview process. Read More
In this week’s WZ / IAI interview and interrogation training tip, Dave Thompson, CFI, talks about the issue of confirmation bias.
Often, as investigators, we think we’re doing the right thing in searching for the truth, but we sometimes fall victim to having confirmation bias. Sometimes, due to someone giving us Read More
In this week’s WZ / IAI interview and interrogation training tip, Dave Thompson, CFI, discusses the importance of using engagement techniques when conducting a telephone interview.
One of the struggles that people have while conducting a phone interview is developing rapport as well as keeping someone engaged and involved over the Read More
Regardless of what your company sells, where you sell it, or your total store count, you as a loss prevention or asset protection professional must win. Life safety, frightened customers and team members, dangerously low margins, and liability are some of your business risks. Violence, theft, fraud, and even poor Read More
Since the dawn of modern commerce as we know it, thieves have adapted and adopted new techniques and strategies to overcoming the ever-evolving and improving anti-theft and security measures used by merchants and retailer. Unfortunately, it is often the device removal technology provided to staff that is exploited and abused.
Such Read More
In this week’s WZ / IAI interview and interrogation training tip, Dave Thompson, CFI, discusses the importance of having an understanding perspective.
When I say “perspective,” what I’m really trying to talk about is how I might view a situation versus how you may view a situation, versus somebody else, versus Read More
In this week’s WZ / IAI interview and interrogation training tip, Dave Thompson, CFI, discusses the importance of preparation for an interview—specifically in regards to the environment and room setup.
Many interviewers will invest a majority of their time in strategizing the conversation, but often times will forget the importance of Read More