Sometimes, new retail security solutions or strategies cut costs far beyond what LP was thinking would happen. In other cases, cost savings disappoint. A national study by SDR/LPM looked at this expectation gap. Read More
Tag: dishonest employees
Sometimes we forget about that all-important time frame and all the things that could go wrong during that two- to five-minute walk. Are we properly preparing our business partners on what to do or say during that conversation? Read More
Often, experienced and confident interviewers tend to ask for less feedback over time. The more interviews they have conducted, the less feedback they request. That’s a dangerous combination. Read More
Interviewers often make an implicit promise or suggestion of leniency, without actually realizing what they’re saying. Think about the risks that come along with your go-to lines or phrases. Read More
Over 432,000 shoplifters and dishonest employees were apprehended in 2017 by just 21 large retailers who recovered over $188 million from these thieves, according to the 30th Annual Retail Theft Survey conducted by Jack L. Hayes International, a loss prevention and inventory shrinkage control consulting firm.
“Theft continues to plague the Read More
Simply put, change of perspective is to allow the subject to see the situation from a decision-maker’s point of view. Even though somebody has done something wrong, there are still two different ways to handle that situation: talk about it, or continue to lie about that happening. Read More
By John Velke
Few core competencies are as important to senior loss prevention executives as a proficiency in theft investigations. Whether it is knowing when to initiate an investigation, how to proceed with an investigation, or what to do with the investigative findings, most retail companies look to their senior LP executive for expert guidance.
Obviously, developing a proficiency Read More
Rationalizing and allowing a subject to save face is a very powerful tool. We want to make sure we’re doing it the right way. My challenge to you is: have you evolved in the way you deliver and understand the risks and importance of rationalizing with your subjects? Read More
The commonly used phrase “human lie detector” is a worrisome phrase. It’s worrisome when people think they can identify truth or deception simply based off somebody brushing lint off their shoulder. Read More
If a subject sees a stack of CDs or flash drives, that might cause them to ask you, “Hey, what’s on those? Can I see those?” We prefer to not release evidence to the subject in an effort to help substantiate a confession and make sure the admission can be Read More