Tag: crisis management team


Vital Elements of a Crisis Management Plan

Vital Elements of a Crisis Management Plan

Does your company have a crisis management plan? Are roles explicitly defined, responsibilities clearly understood, and protocols outlined for effective crisis response? Who should be contacted, how do we reach them, and how soon should we notify them? Is your organization prepared to effectively manage a crisis situation?

The first step   Read More


Closing a Retail Store: Loss Prevention’s Role

Closing a Retail Store: Loss Prevention’s Role

Senior loss prevention executives throughout retail are coming to grips with a new entry into the field of promotional sale events—the all-too-frequent store-closing sale.

It is no longer a rarity that LP managers are called upon to design and implement shrink-control programs that protect inventories throughout the process of closing a retail store. Often, a   Read More


See You in Court

See You in Court

Sure, the headline is meant to grab your attention. But what is more likely is that as a loss prevention leader, your litigation team will eventually send an email request following some tragedy that impacts your company store, distribution center (DC), or regional office. The topic of the email—what did   Read More


Emotional Factors in Crisis Management

Emotional Factors in Crisis Management

We often talk about business continuity in practical, pragmatic terms. But it’s important to remember that when a crisis hits a company, no matter how well prepared that company is, emotions will run high.

A fire at a company location, a violent incident or a weather catastrophe that hits multiple stores   Read More


Crisis Management and the Wendy’s 99 Cents Chili Incident

Crisis Management and the Wendy’s 99 Cents Chili Incident

While this nationally recognized crisis management incident took place in 2005, the lessons learned from this incident are timeless; providing both critical and relevant advice for crisis management teams across the retail industry.

With millions of customers visiting restaurants and other retail establishments daily, the potential for a crisis management   Read More