Finding new solutions to an old problem.
By Garett Seivold
It is possible for cash to be an afterthought. Shoppers are using it less, and it doesn’t command attention like new mobile payment methods do. It’s not disappearing, but it’s not changing either. It’s stable and consistent, but maybe a bit anachronistic. Threats to cash, too, aren’t much different than they’ve been in the past. And while it may not seem to follow, that very constancy of cash can be problematic—if stability leads to overlooking opportunity.
Byron Smith, corporate asset protection manager for 7-Eleven, suggests that even if cash and risks are unchanging, a retailer’s processes and technology for managing cash must evolve. “I don’t believe the risks have changed much. It’s still cash handling, with the central risks being robbery and employee theft and the need to control that. But that does not mean that cash management is something that can be taken care of and be done with,” he warned. “It needs to evolve.”
For one reason, it remains an area of opportunity. “It is an important piece that loss prevention and asset protection should be looking at,” said Gary Smith, LPC, senior director for asset protection at Walmart. “It’s still an area where you can make a quantifiable difference in the expense piece.”… Read the full article.
Leaders need to set forth a zero-tolerance policy against racial profiling in retail stores.
By Garett Seivold
There have been news stories and lawsuits recently focusing attention on long-simmering complaints about the treatment of minorities by large retailers (see: Giant Tiger; Ferragamo). What can organizations do to avoid claims of racial profiling in retail stores?
To start, retailers should have clearly defined and articulated policies against racial profiling and demonstrate zero tolerance for violations. Retailers should also give careful thought to criteria for monitoring a particular customer. Surveillance decisions should be based on objective, race-neutral criteria.
“Know what day of the week, what time of day, what product lines, and what department will have the most shoplifting activity,” advised security consultant Chris McGoey. “Profiling like this makes perfect business sense because it is legal and a good business practice.”… Read the full article.
Retail video surveillance today and what’s coming tomorrow.
By Garett Seivold
Why should video be high on loss prevention’s list of priorities? Because a fundamental change has created a wave of innovation and will fuel advances for years to come.
Once, back when Canon made a splash with its “Image is Everything” advertising campaign, it really was. CCTV offered images of sales floors and stockrooms, with the visual information acting as a surrogate for human observation. The pictures provided the value. Cameras offered extra sets of eyes.
It’s a world of difference today. Visual information is no longer the only—and perhaps not even the primary—component of a video surveillance system. Images are still valuable, but it is the data inherent within them that provides for new applications and value. A camera is now a computer with a lens. Video once provided LP with extra eyes—now it also offers brains… Read the full article.
By EyeOnLP Contributors
Leading by example, Innovision 2017, an event designed to promote and inspire innovation and new ideas, was in itself a new idea with a very different approach to the typical conference format. A highly interactive, educational networking opportunity, Innovision 2017 offered executives an environment of professional education and development paired with brainstorming, focus groups, and a casual, more intimate setting for bringing together solution providers and industry leaders to explore technologies, tools, and best practices… Read the full article and watch the video.
LP should be aware of general video surveillance laws.
By Garett Seivold
Security surveillance footage provides value in many ways, including theft prevention, suspect identification, and as key evidence in defending against personal injury lawsuits. It’s time for retail loss prevention professionals to familiarize themselves with video surveillance laws and uses.
Case in point: A Philadelphia County Court judge last summer cut a jury award nearly in half in the case of a woman who alleged she sustained a shoulder injury after tracking snow into a Giant Food store and slipping. “This was all on video, so all the best evidence was on video,” a member of the defense team told the Pennsylvania Record. The video revealed the woman fell on her buttocks, putting her shoulder injury claim into question, and also showed 22 other customers entering and walking the exact path as the plaintiff without incident. Although the surveillance footage couldn’t clear the store completely of fault, it was likely a key reason the plaintiff walked away with only $39,000.
“The recent advent of easily concealable, high-resolution digital video cameras has made covert surveillance in personal injury cases more popular and effective. A persuasive surveillance video may defeat the plaintiff’s claims of injury,” say Robert Rubin and Mark Stempler, both attorneys, in the Florida Bar Journal. Yves Robillard, a litigation lawyer and partner in the office of Miller Thomson, agrees, noting that, once admitted, security video is strong evidence—and is considered to be “direct evidence of what was seen to be happening at a particular place at a particular time.”… Read the full article.