LPM Insider’s Top 5 Professional Development Articles of 2017

ethical standards in the workplace

Ethical Standards in the Workplace

Loss prevention professionals must meet high ethical standards in the workplace.

By the Loss Prevention Foundation

Maintaining high ethical standards in the workplace is at the heart of any reputable business and any successful loss prevention program. We tend to do business with those we trust and respect, and we tend to receive business from those who trust and respect our company. Those standards are at the root of our business relationships and ultimately establish and maintain consumer confidence. Ethical standards in the workplace drive both our current performance and our future growth and demand our highest regard and attention.

On a personal level, our standards of conduct also provide the foundation for the types of individuals that we are, the type of business that we represent, and the types of leaders that we will become. Reflecting high ethical standards in the workplace demonstrates to those around us the values and principles that define respect, confidence, integrity, trust and moral character.

The concept of ethics can be difficult to define in absolute terms because it deals with intangibles that include our principles, values and beliefs. Simply stated, however, ethics is the science of human duty. It personifies our application and analysis of attitudes and behaviors as we make personal judgments on concepts such as good or bad, honest or dishonest, right or wrong, honorable or shameful, righteous or unjust. People can be unfair, untrustworthy or even dishonest without necessarily breaking the law. Ethics is the body of rules that govern the way that we behave and the moral standards that we live by. Our ethical standards guide our lives personally, professionally, intellectually and spiritually… Read the full article.

Building an Effective Loss Prevention Department

The style and approach of the loss prevention department must fit the needs of the specific retailer.

By the Loss Prevention Foundation

Implementing an effective loss prevention department can be a challenging undertaking in today’s retail environment. With the multitude of different business priorities, increased workloads, budget limitations, turnover issues, technological considerations, corporate agendas, and the many competitive aspects of the organizational landscape, our ability to find a formula for success is tested on a frequent basis. Reliable performance and positive results aren’t simply expected; they are fundamental to the vitality of the organization.

An effective loss prevention program is one that ultimately yields our intended results: reduced shrink and increased profitability for our company. However, finding those results is not always as simple as reading a compass and setting a path. Companies may take diverse approaches in their attempts to reach those goals. There are even different ways that we can forge a common path; and a multitude of philosophies can potentially guide our defined program objectives.

While one is not necessarily better than the next from a global perspective, certain styles may be better suited for a specific retailer and/or an explicit style of management. Each must then fit the individual needs and requirements of the particular company where it is used… Read the full article.

Tips for Executive Protection in Dangerous Times

Corporate LP and AP teams may need to assess whether home and family security is providing adequate executive protection.

By Garett Seivold

CEOs and top company executives are increasingly visible embodiments of their companies. Indeed, some top executives are now brands unto themselves, and the celebrity of entrepreneurs has reached new heights. One businessman/brand/celebrity has ridden his profile all the way to the White House.

But with greater visibility comes increased risk—and an increased need for executive protection.

In 2016, for example, Sons Caliphate Army, a group aligned with Islamic State, issued a 25-minute video threatening two of the nation’s more recognizable CEOs, Facebook’s Mark Zuckerberg and Twitter’s Jack Dorsey, and featured bullet-riddled photos of both company leaders. Sparking the threats were moves by the companies last year to limit the ability of ISIS and its sympathizers to use the social media platforms to spread propaganda and for recruitment… Read the full article.

What Happens after Wicklander-Zulawski Training?

Are your interviewers getting the most out of Wicklander-Zulawski training seminars?

By David E. Zulawski, CFI, CFE, and Shane G. Sturman, CFI, CPP

For over 40 years, Southwest Airlines has been profitable in the difficult airline industry, which has been done largely by using simplicity and uniformity of operations to overcome the difficulties faced by other carriers. Simplicity means that fewer things can go wrong to foul the whole process.

While other airlines may employ the use of a dozen different types of planes, Southwest generally uses only one type: the Boeing 737. That’s uniformity. The advantages of this are many. Stocking parts for repairs is just for a single plane, and mechanics need only to know how to repair that one plane. The reduction in training costs alone must be significant, not to mention storing parts and managing their availability. With every plane being the same, flight crews are ready in an instant if a plane is removed from service and replaced with another of the same model. If there is a slight difference in seating configuration, no problem at Southwest—you board by groups and sit where you please. Other airlines have to struggle with reissuing boarding passes and the disgruntled customers who lost an aisle seat and are now stuck in the middle. With Southwest, just pick a new seat and off you go.

Rather than using large hubs, most of Southwest’s flights are point to point, which allows them to avoid delays and cancellations that other airlines experience if their hubs are dealing with bad weather or have slowdowns. These issues do not affect Southwest’s whole system. Uniformity and simplicity seem to equal profitability… Read the full article.

Counterintuitive Strategies for the Successful Loss Prevention Director

A top-performing loss prevention director occasionally uses one of these unconventional strategies.

By Garett Seivold

Every retail organization is a unique environment and has its own way of doing things. As such, what it takes to succeed will vary—there is no universal secret to professional development success. Still, there tend to be commonalities among LP leaders who gain recognition within their organizations.

And they’re not always what you’d expect.

Odd as it may sound, one winning strategy to becoming a top-performing loss prevention director could be to “pass the buck.” And that is not the only counterintuitive strategy for successful loss prevention management. For example, it may be that technical naiveté can be your friend and that preventing security incidents should a secondary concern… Read the full article.

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