In this week’s WZ / IAI interview and interrogation training tip, Dave Thompson, CFI, details discussing rationalization with the subjects, and the content of such rationalization.
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Often, interviewers will use a rationalization story that mimics the crime or act that the subject has been involved in. However, using a rationalization that imitates the same crime as the subject can be risky, as it may unjustly provide hope for the subject, as well as give the appearance that the specific crime or act is justified or allowed.
A rationalization should be based off the motive of the subject, rather than the act itself. These stories should be relative to the subjects’ state of mind and focused on topics such as peer pressure, impulse or financial issues.
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Every loss prevention investigator should continuously strive to enhance their investigative interviewing skills as part of an ongoing commitment to best-in-class interviewing performance. This includes holding ourselves to an elite standard of interview and interrogation training that is ethical, moral and legal while demanding excellence in the pursuit of the truth. The International Association of Interviewers (IAI) and Wicklander-Zulawski (WZ) provide interview and interrogation training programs and additional guidance to investigators when dealing with dishonest employees, employee theft, sexual harassment, policy violations, building rapport, pre-employment interviewing, lying, denials and obtaining a statement.
By focusing on the latest information and research from experts in the field as well as academia, legal and psychological resources, these video tips provide interview and interrogation training techniques that can enhance the skill sets of professionals with backgrounds in law enforcement, loss prevention, security, asset protection, human resources, auditors or anyone looking to obtain the truth.
This post was originally published in 2015 and was updated August 14, 2017.