In this week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, Brett Ward, CFI, divisional vice president of client relations and business development for WZ, asks: What’s the best time to do an interview? There may not ever be a good time, depending on the type of conversation that you’re planning to have, but there are definitely times that are better than others.
Some folks have conducted investigations the second that someone has come back from a medical leave of absence. It might be best to pause and do a little homework before that.
Is there a specific time of day that is best for doing these interviews? It’s probably good to give people half an hour after they come into work. What if they had a root canal and are on medication when they arrive? Think about doing it maybe half an hour after lunch, or half an hour before they’re supposed to go home in the evening, so they’re not pressured for time, nor can they say that they had a glass of wine at lunch (and therefore didn’t have all their faculties).
Think it through before you start the conversation.
Every loss prevention investigator should continuously strive to enhance their investigative interviewing skills as part of an ongoing commitment to best-in-class interviewing performance. This includes holding ourselves to an elite standard of interview and interrogation training that is ethical, moral and legal while demanding excellence in the pursuit of the truth. The International Association of Interviewers (IAI) and Wicklander-Zulawski (WZ) provide interview and interrogation training programs and additional guidance to investigators when dealing with dishonest employees, employee theft, sexual harassment, policy violations, building rapport, pre-employment interviewing, lying, denials and obtaining a statement.
By focusing on the latest information and research from experts in the field as well as academia, legal and psychological resources, these video tips provide interview and interrogation training techniques that can enhance the skill sets of professionals with backgrounds in law enforcement, loss prevention, security, asset protection, human resources, auditors, or anyone looking to obtain the truth.