Interview and Interrogation Training: Behavioral Norm

WZ / IAI Tip of the Week

In this week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, Brett Ward, CFI, divisional vice president of client relations and business development for WZ, asks, “How important is the development of the behavioral norm?”

Watch the video, then let us know what topics you’d like to hear more about in upcoming Tips of the Week: Take the survey.

How important is the development of a behavioral norm, especially when an investigator is getting ready to go in and do an interview prior to the WZ method? Asking control questions, such as date of birth, Social Security number, and address, really does not comprise enticing communication, or communication that allows us to listen for those key verbal indicators and watch for key physical indicators.

Find out where the real threat to your company lies by reading this FREE Special Report, Employee Theft: Statistics, Interviewing Techniques and Tips to Optimize your Employee Theft Policy.

 

Start asking questions that entice visual memory, chronological questions. Force the subject to think back and retrieve dates. Ask auditory questions about conversations that took place in a morning meeting. Or maybe even ask emotional questions, such as how the subject feels about a current event. This would entice people to communicate more.

To learn more about interview and interrogation training and how you can further develop your professional skill sets, visit www.w-z.com or www.certifiedinterviewer.com.

Comments

Leave a Reply

Enter Your Log In Credentials
This setting should only be used on your home or work computer.

×

Send this to friend