The Legal Implications of Self-Defense at Work

Many retailers have policies for handling a security event, and employees who fail to follow such policies can—under the “employment at will” principle—be subject to punishment, including termination. That happened to a group of asset protection associates at a Utah Walmart, but they challenged their firings in a lawsuit, claiming   Read More

Vital Elements of a Crisis Management Plan

Does your company have a crisis management plan? Are roles explicitly defined, responsibilities clearly understood, and protocols outlined for effective crisis response? Who should be contacted, how do we reach them, and how soon should we notify them? Is your organization prepared to effectively manage a crisis situation?

The first step   Read More

Managing Workplace Anger in the Retail Industry

When thinking about workplace anger, many people think immediately of famous workplace shootings with terrible casualties. The devastation of these violent tragedies includes loss of life, serious injury, and incredible psychological trauma, as well as considerable property damage. Actual workplace violence is the most extreme, the most costly, and perhaps   Read More

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