When thinking about workplace anger, many people think immediately of famous workplace shootings with terrible casualties. The devastation of these violent tragedies includes loss of life, serious injury, and incredible psychological trauma, as well as considerable property damage. Actual workplace violence is the most extreme, the most costly, and perhaps Read More
Retail security is a term with two very different and distinct meanings in the retail environment. In one aspect, retail security is an outdated and understated term for a critical sales support function. In the early years of the profession, most companies called this aspect of the workforce the “Security” or “Protection” department. Security teams served as a real and visible force to combat losses in the stores. Uniformed guards would stand at the doors or walk the selling floors. Undercover security agents were eventually brought on to catch shoplifters. Security managers coordinated these efforts, and also handled internal theft issues. Programs typically assumed a reactive and one-dimensional approach; responding to issues as they occurred and working to keep the stores safe and secure. Unfortunately, while this reactionary approach was often expected and requested by retail leadership, it was not conducive to true retail success.
Over the years, responsibilities continued to increase, and these departments were looked at in a different way. It became increasingly apparent that in order to benefit the overall organization the industry would have to evolve, embracing the concepts of retail shrink reduction and incorporating concepts critical to the retail culture.
The term loss prevention was cultivated from the philosophical and cultural changes to this approach. It was a means to reflect our evolving strategies to prevent all types of losses while enhancing the retail business plan. The significance was to move beyond the strategic changes; voicing the message that the industry was moving forward and embracing a place as part of the successful business model. Some programs chose to call their programs “Asset Protection” or “Profit Protection,” further emphasizing that their purpose was to protect the entire multitude of assets associated with running the business—and not just responding to retail theft.
Today, retail security more appropriately identifies a form of protection that creates a separation or dissuades vulnerability between retail assets and potential threats to those assets. These separations are generally the various tools, controls, and approaches used to protect vulnerable and valuable retail assets—whether our merchandise, customers, employees, facilities or other assets—by deterring harmful or malicious behavior and/or increasing customer and employee safety.
There are many different types of precautions that retail organizations will take to guard against crimes, losses, and other threats to the business. For example, this might include physical tools such as locks, EAS tags, fire exits, or security caches. It might involve technology such as CCTV video surveillance and various retail alarm systems. It may also include a particular strategy or approach such as the hardening of our facilities, executive protection plans, information protection, or certain aspects of a crisis management strategy.
In addition to the various internal measures implemented to safeguard these resources, retailers will often partner with subject matter experts and solution providers from sources outside of the company that provide these tools or specialize in a particular area of expertise to enhance these security efforts and maintain service and protection. These partners may include public services, but most often involve vendor partners that are contracted to serve the needs of the retail organization.
Effective management of the tools, practices, partnerships, and protection strategies should be integrated into a successful loss prevention plan. A balanced and proactive approach to retail security efforts typically provides the best and most efficient results.
You probably don’t follow Lady Gaga on Twitter but you can probably guess that she has millions of followers. What’s surprising, perhaps, is how many people hang on the word of seemingly average folks. Eva Gutowski, for example, seems like any other Millennial who likes to make videos about beauty Read More
Hazards exist in every workplace, but how do you know which ones have the most potential to harm retail employees? By identifying the retail hazards that are most likely to impact safety in the workplace, you will be better prepared to control or eliminate them and prevent accidents, injuries, property Read More
This may sound controversial, but it’s been my observation that over the years, In my humble opinion, LP professionals are behavioral experts first and technicians second. LP decision-makers should strive to deploy countermeasures that effectively convince criminals not to attempt or commit a crime.
To cost-effectively do this without seriously harming Read More
This Friday, Donald Trump will be sworn in as the 45th President of the United States. Whether you voted for him or not, you have to admit that his communication style is different. His blunt approach aside, the one thing that has defined his communication style is his use of Read More
There are few workers who think “one for the road” is a good idea these days, as targeted drinking-and-driving campaigns and stringent police enforcement have rendered the practice a taboo. Most people would not even think about getting behind the wheel after having consumed two or more alcoholic beverages, but Read More
Does your company have a crisis management plan? Are roles explicitly defined, responsibilities clearly understood, and protocols outlined for effective crisis response? Who should be contacted, how do we reach them, and how soon should we notify them? Is your organization prepared to effectively manage a crisis situation?
The first step Read More
A September 2015 survey of retailers about the current and future usage of video in their stores revealed some major frustrations and challenges. Although a detailed description of survey results can be found in “The State of Video,” the crucial findings can be distilled down to three key takeaways:
The adoption Read More
Columbine High School, Virginia Tech, Sandy Hook Elementary, Fort Hood, Columbia Mall, Paris, France, Orlando, Florida… and now Istanbul, Turkey.
Terror took over at the popular Reina nightclub in Istanbul this past Sunday, when a lone gunman opened fire on a crowd of partygoers as they were celebrating the new year. Read More
Crisis management is a process used to eliminate or reduce the harmful effects of an event and establish methods to deal with them when they arise. Effective crisis management takes into account the actual and perceived effects of the event and provides options for responding internally and externally to mitigate Read More