A well-crafted statement freezes the moment of the admission or confession, providing the reader a snapshot into the mind of the guilty party. Read More
Employee Theft in the retail industry, also commonly referred to as internal theft, occurs when an individual steals from the company where they are currently employed. While other types of retail theft often garner more attention, employee theft typically causes the most damage to retailers on an annual basis, carrying the greatest financial loss and a substantial impact on the business.
In most situations, retail customers only have access to merchandise on the selling floor—which is protected by the sales team, loss prevention personnel, and various anti-theft systems and controls. Employees, however, have greater access to more systems, more products and more areas of the store than customers. They have access to merchandise in the stockrooms, receiving, or shipping areas where CCTV surveillance, EAS tags and other anti-theft devices may be less effective.
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They may also have access to cash from customers, register drawers, or the cash office. Those with access to the POS register system may be provided with ample means for other theft and fraud issues. Employees know the store team members, learn their habits, follow their schedules, and can take additional measures to avoid detection. Simply stated, employees have a much greater opportunity to steal. As a result, employee theft can affect a business much more quickly and to a significantly greater extent than most external theft incidents.
Employee theft incidents can occur in a variety of different ways. Theft of merchandise, cash and cash equivalents, product consumption, theft of equipment and theft of services are some of the more common issues. Yet as varied as the types of theft may be, there are even more different methods of theft that can used by employees to steal from their companies; only limited by the creativity of the individual and the opportunities that are presented. There are also a variety of reasons that can lead employees to make the ill-advised decision to steal. Personal issues, financial problems, peer pressure, drug and related dependencies, and coercion are just a few.
Most employees are honest and hard-working people with honorable intentions. However, when employee theft issues occur, it can lead to significant concerns that can impact the store in many ways, reaching far beyond the financial losses caused to the company. It impacts retail sales. It impacts retail shrink. It impacts the company brand and reputation. It also impacts all of the hard working associates who give their best each and every day.
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Chris Norris, CFI, director of WZ Europe and International Training, talking about the use of personal stories when conducting interviews and rationalizing with individuals.
When it comes to rationalizing, the first thing to remember is that Read More
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI, vice president of operations for WZ, talking about the importance of rationalizing without minimizing.
Often, you’ll talk to a subject who has something that they’re resistant to share. One of the number-one reasons Read More
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Chris Norris, CFI, director of WZ Europe and International Training, talking about eye movement.
Often, in classes, I get people who come to me and ask, “Hey is it true that if the subject’s eyes go Read More
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Chris Norris, CFI, director of WZ Europe and International Training, looking at developing rapport.
What is rapport? Rapport is creating a relationship in a very short period of time.
Many times, when I conduct training courses, I Read More
Since 1980, the percentage of people in the United States who primarily speak a language other than English has grown by 158 percent while the nation’s overall population has risen by a comparatively modest 37 percent.
Such individuals now total 60 million, and 42 percent admit to speaking English less than Read More
In last week’s LPM survey, we discussed the practice of checking employee bags upon exiting the stores, and class action lawsuits filed by hourly retail workers demanding that the company pay them for the time they spent waiting for loss prevention inspections after clocking out and before leaving stores.
Nike recently Read More
In this week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, Wayne Hoover, CFI, discusses the way that you should dress for your interview with a dishonest associate.
The way that the interviewer dresses definitely matters. Every research interview conducted by Wicklander-Zulawski has the suspects mentioning Read More
When I was a doctoral graduate student at the University of Minnesota during the late 1970s, I began conducting research on employee theft. At the time this was an area of criminology that was virtually unexplored. I found that it was hard to study this subject then, since few retailers Read More
In last week’s most-read article, “Security Footage Sinks Employee Lawsuit Targeting Employee Bag Checks,” we learned that Nike recently prevailed in a class action lawsuit filed by hourly retail workers demanding that the company pay them for the time they spent waiting for loss prevention inspections after clocking out and Read More