Let’s take a moment to appreciate the lengths that some customers will go in order to conduct their holiday shopping honestly. They’ll brave the cold, long lines on Black Friday. They’ll put their list on layaway and put whatever they can toward it. And sometimes, they’ll watch their loved one’s Read More
It is that time of year again, when shoppers and shoplifters converge on our retail outlets looking for that all-important deal or steal. It’s also a critical time to ensure that your loss prevention plans are in place, up to date, and ready to tackle the upcoming holidays.
While the peak Read More
One of the most commonly held principles of shrinkage reduction, especially for shoplifting deterrence, is achieved by giving good customer service. This idea is predicated upon the assumption that if potential thieves enter the store, they will be deterred from stealing if sales associates quickly make contact with them by Read More
The United States may have had a brief Kumbaya moment when it elected its first black President, but that now seems in the distant past.
Today, troublesome signs of conflict and workplace harassment abound. Anti-immigration rhetoric is running strong; the number of reported assault crimes against Muslims has spiked to numbers Read More
Retailers of a certain age will be able to cast their minds back to the 1990s, when they didn’t need to look much further than the trusted combo of a point-of-sale system and supply-chain management tool.
A lot has changed in the decades that have passed: an ever-increasing amount of functions Read More
Joe, a would-be thief, couldn’t believe his luck. Here was a store willing to hand him a brand-new, state-of-the-art smartphone with no credit check and a few dollars down. And just two doors away was another retail store—this one advertising that it paid top dollar for smartphones.
The criminal wheels in Read More
The Loss Prevention Research Council conducts more than 100 in-person interviews with active shoplifters each year. Much of what they say pertains to whether they see/get/fear a particular theft deterrent. Other comments and musings reveal unexpected thought patterns and rationales put forth by people who steal.
What follows are direct quotes Read More
The 2017 Organized Retail Crime (ORC) Survey, an annual survey conducted by the National Retail Federation, continues to show the impact that organized crime is having on the business of retail. Each year the study explores the many ways that organized retail crime continues to grow and evolve based on Read More
The 21st century posed a major conundrum for the retailers: how to fight online competition and improve brick-and-mortar store performance, and how to increase retail foot traffic without compromising store security and safety measures.
However, increasing the number of customers results in a heavier workload for loss prevention teams, which makes Read More
We are pleased to recognize and congratulate an industry leader who recently obtained their LPC certification. Despite their demanding schedule and having other impressive educational credentials, they still saw the value and took the time to obtain this industry-leading LPC credential. Read More