The Crisis Leadership Role in Emergency Preparations

While many crisis events are, by their nature, impossible to predict, the impact they have on retailers can be dramatically curtailed if the organization is prepared and crisis leadership is adequately prepared to manage the resultant disruption.

To be a crisis-prepared retailer, Walgreens relies on, well, preparation. Dave Colen, director of   Read More

The Moral, Societal, and Legal Obligation for Workplace Theft Prevention

As a loss prevention professional, it is likely that you have responsibility for detecting, investigating, and resolving internal-theft cases. Doing so may support your organization’s zero-tolerance policy toward internal theft. Many top retailers rely on their loss prevention departments to give them a competitive advantage by controlling their operational costs   Read More

Interview and Interrogation Training: Using the Participatory Approach

This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI discussing how to use the participatory approach during the interview.

The participatory approach is specifically used when there’s circumstantial evidence or that there’s a possibility that your subject might have an excuse, an   Read More

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