If you want to believe that your retail loss prevention staff is content and fulfilled, don’t spend time reading posts on these workers’ online forums. Although venting is clearly an element to many comments on these boards, significant griping is also on display. The fact is that negativity can infiltrate Read More
While many crisis events are, by their nature, impossible to predict, the impact they have on retailers can be dramatically curtailed if the organization is prepared and crisis leadership is adequately prepared to manage the resultant disruption.
To be a crisis-prepared retailer, Walgreens relies on, well, preparation. Dave Colen, director of Read More
Loss prevention and retail industry professionals have a responsibility to stay informed about the latest retail theft statistics. This post provides a snapshot of what retailers currently face when it comes to loss and theft.
Inventory shrinkage refers to the difference between the merchandise a retailer shows in its records Read More
We are pleased to recognize and congratulate an industry leader who recently obtained their LPC certification. Despite their demanding schedule and having other impressive educational credentials, they still saw the value and took the time to obtain this industry-leading LPC credential. Read More
Booster bags, or so-called “magic bags,” continue to be one of the more popular shoplifting methods used by professional thieves. These foil-lined carriers work because the lining prevents the alarms actually connecting with the tag when passing through scanners. Despite penalties imposed on thieves for going equipped with these bags, Read More
Alisha Bromfield, a Home Depot employee, was strangled and killed by her supervisor while the two were traveling to a wedding together. A mother-to-be, her fetus was also killed. Although the attack took place hundreds of miles away from the store where the two worked, the victim’s mother sued Home Read More
As a loss prevention professional, it is likely that you have responsibility for detecting, investigating, and resolving internal-theft cases. Doing so may support your organization’s zero-tolerance policy toward internal theft. Many top retailers rely on their loss prevention departments to give them a competitive advantage by controlling their operational costs Read More
Envision the following scenario. You are at home around 8:15 at night watching television with your wife or kids when the phone rings. The caller is one of your regional LP managers in the Southeast. He tells you that you just had a tractor load of high-end apparel worth $2 million Read More
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Dave Thompson, CFI discussing how to use the participatory approach during the interview.
The participatory approach is specifically used when there’s circumstantial evidence or that there’s a possibility that your subject might have an excuse, an Read More
EDITOR’S NOTE: This article is based on the experiences of a well-known retailer who implemented a facial-recognition security camera system. Because of the potential value of this technology to the retail industry as well as the critical issues surrounding its deployment, the executive who leads this initiative approached the magazine to Read More