The pace of change in the retail industry has accelerated dramatically over the past few years. The move to online shopping, emergence of mobile retail, and use of social media as part of the “daily fabric of shopping”—three of the disruptive forces highlighted in PwC’s Total Retail 2015: Retailers and
About the Author
William "Bill" Titus and Suni Shamapande
William "Bill" Titus is a managing director in PwC's risk assurance practice and has a broad array of retail and loss prevention experience. Prior to joining PwC, he was vice president of loss prevention and safety for Sears Holdings, where he successfully merged the Sears Roebuck and Kmart organizations, enhancing their capabilities and value to the organization through technology integration and using data analytics. Titus is actively involved in professional industry organizations, such as the National Retail Federation and the Loss Prevention Research Council, contributing to the future and progress of retail loss prevention. He can be reached at william.m.titus (at) us (dot) pwc (dot) com. Suni Shamapande has over 20 years of global retail, consumer, and wholesale experience including business operations, enterprise-wide risk and loss mitigation, global cash control, asset protection, business continuity management, supply-chain security, safety, and brand protection. His experience includes time with companies like Sears, Nike, Polo Ralph Lauren, and BCBGMaxazria. He currently specializes in retail and consumer products risk assurance consulting in PwC's performance, governance, risk, and compliance group. He can be reached at suni.k.shamapande (at) us (dot) pwc (dot) com.