The Atlantic hurricane season is thankfully coming to a close, but retailers everywhere are still uncovering takeaways and lessons learned in the wake of the devastation caused by Harvey, Irma, and Maria. One major lesson? Loss prevention can and should assist a crisis response in many ways beyond security management
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Articles by Kelsey Seidler
Do your physical stores have a system in place to collect accurate traffic data? Are you using that information and applying those insights to optimize your conversion rates? If you think this responsibility lies outside the realm of loss prevention, you may want to reconsider: many of the systems that
Officials from the National Institute of Occupational Safety and Health (NIOSH) have recently suggested that the evolving nature of the retail environment may lead to a change in the risk of work-related accidents. Although retail is generally considered a low-injury hazard sector, new processes (such as curbside pickup) and changes
Are malls going out of fashion? The number of vacant units in your local shopping center might indicate that this is the case. Retailers must change to keep up with consumer trends.
Aggregating several dozen stores in one place and adding a cinema and a food court just isn’t going to
Keeping employees safe—during a crisis or even just in everyday situations—can be a challenging endeavor. But it’s an employer’s moral and legal responsibility to maintain a safe environment in the workplace. When was the last time you performed a safety assessment?
Bill Turner, contributing writer, offers some valuable advice on
Despite the introduction of more secure chip technology (also known as Europay, Mastercard, and Visa, or EMV technology), credit card fraud remains a concern for retailers and consumers everywhere. The latest data reveal that criminals aren’t giving up on card theft; they are just changing their tactics. This post provides
Disruptive behaviors in the retail setting can range from mere aggravations, like rudeness and incivility, to serious and extreme threats and/or aggression. Recent violent events in the news have heightened awareness of the need for organizational training when it comes to managing disruptive behavior in the workplace.
In a feature
Loss prevention professionals talk a lot about cyber security risks these days. But it’s for a good reason: more and more retail security devices (surveillance cameras, access-control systems) are now highly connected as part of the vast network of Internet of Things. They’re designed to circumvent security vulnerabilities, not introduce
Innovation is important in any industry—not just retail. But the rapid evolution of the retail industry could mean that innovation is essential for survival. Be that as it may, however, forced innovation is most definitely NOT the way to go. Retail innovation ideas motivated by ‘keeping up with the Joneses’
“Profiling” an interview subject can seem controversial, but it’s a step that is still commonly taken by investigative interviewing experts. In practice, the term actually refers to an assessment of a subject’s lifestyle, relationships, interests, and choices that can lead to accurate conclusions about their likely behavior and response to