Retailers are losing their traditional allies in the fight against shoplifting. Once part of a multi-prong crime control effort—which included courts, communities, and law enforcement—retailers are increasingly fighting the battle on their own.
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Articles by Garett Seivold
A growing body of research links loss prevention staff attitudes to the training they receive. How else should managers handle negativity in the workplace?
In a 2016 survey of retail loss prevention executives, staff turnover and retention of staff was identified as a cause of concern. “Attracting and retaining a good caliber of loss protection professional at regional and street level [is problematic],” said one respondent in the report by Professor Martin Gill, Retail
A few years ago, Alisha Bromfield, a Home Depot employee, was strangled and killed by her supervisor while the two were traveling to a wedding together.
Many crisis events are, by their nature, impossible to predict. However, the impact they have on retailers can be dramatically curtailed if the organization is prepared and crisis leadership is adequately prepared to manage the resultant disruption.
The trade in counterfeit merchandise globally is getting worse, and US retailers are being hit the hardest, according to a 2017 report from the Organization for Economic Cooperation and Development and the European Union’s Intellectual Property Office, “Trade in Counterfeit and Pirated Goods: Mapping the Economic Impact.”
Imported pirated and counterfeit
In an effort to boost sales—and fueled by technology—many retailers are embracing opportunities to enhance customer engagement. They are looking to strengthen bonds with customers in ways that go beyond just offering them the products they want to buy.
Although primarily a marketing trend, this new effort also seems to be
A study by the Government Accountability Office, released in January, observes a shift in sale of counterfeit goods from “underground” or secondary markets, such as flea markets or sidewalk vendors, “to primary markets, including e-commerce websites, corporate and government supply chains, and traditional retail stores.”
Additionally, the physical appearance of counterfeit
The giant course correction hitting retail now appears pointed squarely in one direction—toward technology. It was the sum and substance of presentations at the National Retail Federation’s (NRF) Big Show in New York in January. Walmart CEO Doug McMillon said the retailers that win the future will be those that