Compared to the United States and some other countries around the world, Canadian shoppers have been slower to adopt online shopping. As of 2013 (the most recent year of verified statistics), only 13 percent of Canadian businesses were selling online. But other statistics show that Canadians are more than willing
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Articles by Bill Turner, LPC
The retail loss prevention industry has seen a pronounced evolution through the years. It is very different today than in the past, and it will continue to evolve. I have been in this business for over 40 years, so I have experienced this evolution firsthand. But until writing a recent series
While effective in driving sales, gift cards have also caused fraud headaches for retailers for years. Gift card fraud can range from physical theft to gift card cloning to exploiting errors on the merchant side. One newer gift card scam involves gift card cloning.
To clone a gift card, thieves steal
This Friday, Donald Trump will be sworn in as the 45th President of the United States. Whether you voted for him or not, you have to admit that his communication style is different. His blunt approach aside, the one thing that has defined his communication style is his use of
Does your company have a crisis management plan? Are roles explicitly defined, responsibilities clearly understood, and protocols outlined for effective crisis response? Who should be contacted, how do we reach them, and how soon should we notify them? Is your organization prepared to effectively manage a crisis situation?
The first step
Most readers of the LPM Insider are probably pretty familiar with shoplifting, its definition, its negative impact on retail operations and profitability and the shoplifting penalties for their state. It would be a lengthy process to learn the laws of every state and their shoplifting penalties because of the vast
Happy New Year to all of you! I’m sure, like most people, you shopped online a lot over the holiday season and used your credit or debit cards often at stores and restaurants. We know that shopping online and using credit and debit cards increases one’s risk for identity theft.
Here we are at the third and final installment of the first fifteen years of Loss Prevention magazine. I had indicated in the first two articles that part of the third article would include a future look at some of the most important loss prevention technologies and practices such as
Many industry experts projected that the rise of e-commerce would lead to the extinction of brick-and-mortar retail. But that hasn’t happened. Why? Because physical stores combined with other shopping platforms have been found to play an essential role in meeting customer’s multidimensional and dynamic shopping needs.
It’s been proven that brick-and-mortar
The idea of shopping online for groceries is not new. Retail technology companies have tried over and over to fix what people hate most about grocery shopping – long lines, slow moving cashiers, and now, the long wait for chip credit cards to process. As history has seen, however, the