In a July 2016 article, I talked about ransomware as a rapidly growing form of cyber crime. It was noted that cyber criminals went after businesses, literally hijacking their data and holding it hostage until a demand for money was met. Businesses were ripe targets because their deep pockets allowed
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Articles by Bill Turner, LPC
We hear the phrase everywhere. Yet few ask explicitly: what is omni-channel retailing? Omni-channel is defined by TechTarget as “a multi-channel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or
Does your company have a crisis management plan? Are roles explicitly defined, responsibilities clearly understood, and protocols outlined for effective crisis response? Who should be contacted, how do we reach them, and how soon should we notify them? Is your organization prepared to effectively manage a crisis situation?
The first step
An active shooter is defined as “an individual actively engaged in killing or attempting to kill people in a confined or populated area.” In most cases, active shooters use firearm(s), and there is often no pattern or method to their selection of victims. All schools, churches, hospitals and businesses, big
In this Internet age, many people fear that effective data protection and maintaining one’s privacy is nearly impossible. While it’s true that marketers, the government, and others are gathering and analyzing more data than ever about every individual, we can still exert some control over what’s out there, who’s tracking
Compared to the United States and some other countries around the world, Canadian shoppers have been slower to adopt online shopping. As of 2013 (the most recent year of verified statistics), only 13 percent of Canadian businesses were selling online. But other statistics show that Canadians are more than willing
The retail loss prevention industry has seen a pronounced evolution through the years. It is very different today than in the past, and it will continue to evolve. I have been in this business for over 40 years, so I have experienced this evolution firsthand. But until writing a recent series
While effective in driving sales, gift cards have also caused fraud headaches for retailers for years. Gift card fraud can range from physical theft to gift card cloning to exploiting errors on the merchant side. One newer gift card scam involves gift card cloning.
To clone a gift card, thieves steal
This Friday, Donald Trump will be sworn in as the 45th President of the United States. Whether you voted for him or not, you have to admit that his communication style is different. His blunt approach aside, the one thing that has defined his communication style is his use of
Most readers of the LPM Insider are probably pretty familiar with shoplifting, its definition, its negative impact on retail operations and profitability and the shoplifting penalties for their state. It would be a lengthy process to learn the laws of every state and their shoplifting penalties because of the vast