About the Author

Bill Turner, LPC

Bill Turner, LPC

Bill Turner currently serves as a contributor to LP Magazine. He is also a founding member of the Loss Prevention Foundation, serving as its Treasurer and member of the executive committee of the Board of Directors since inception.

Over the past 40 years Bill’s career has concentrated in two fields – retail and the entertainment industry. He began his retail career as a part time security agent with Bullock’s Department Stores in Los Angeles, a division of Federated Department Stores. After graduating from UCLA he joined Bullock’s full time as an executive trainee. The next 11 years included assignments in LP, store operations, store management, and warehousing and distribution eventually leading to the positions of director of asset protection and Vice President of Operations. While at Bullock’s, Bill completed the Executive Program at UCLA’s Anderson Graduate School of Management. He left Bullock’s to join Lorimar Productions, producers of Dallas, Falcon Crest and Knott’s Landing as vice president of administration.

Bill later moved his family to Florida to join Walt Disney World as director of warehousing and distribution. Later he became vice president of operations for all Florida theme parks and resorts leading as many as 7 operating divisions simultaneously, including security, transportation, distribution, risk management, health services, laundry operations and horticulture. After Disney, Bill rejoined the retail field as director of loss prevention for Nike retail, later running all Nike’s retail operations and global loss prevention. After a 3-year assignment in New York City running retail operations for Nike’s Cole Haan division, Bill made the decision to return “home” to Florida when Cole Haan was sold rather than return to Oregon with Nike. Back in Florida, he served as vice president of customer relations for Universal Surveillance Systems (USS) for the next two years.

Throughout his career in loss prevention and operations, crisis management and response have been a passion of Bill’s as well as a reoccurring responsibility. He led the effort to formalize the programs at Bullock’s as well as Walt Disney World and later at Nike retail. Walt Disney World completed construction of their first formal emergency operations center under Turner's direction, seeing its completion just prior to 9/11/2001. Nike has since formalized its corporate crisis management and response protocols using the efforts began in Nike retail as a model. Turner and his wife Mary have 3 grown daughters. Two are raising families in Orlando and one finishes medical school at LSU in the spring of 2016.

Articles by Bill Turner, LPC

Gift Card Cloning

Retail Fraud

Gift Card Cloning

While effective in driving sales, gift cards have also caused fraud headaches for retailers for years. Gift card fraud can range from physical theft to gift card cloning to exploiting errors on the merchant side. One newer gift card scam involves gift card cloning.

To clone a gift card, thieves steal

Shoplifting in Fitting Rooms

Shoplifting & Organized Retail Crime

Shoplifting in Fitting Rooms

Any loss prevention professional who has worked is a store that sells apparel is probably familiar with customers shoplifting in fitting rooms. But how much do you know about changing shoplifting laws, current practices to control it, public opinion, and future technologies when it comes to fitting rooms?

Records are not

Is It High Noon in the US Retail Industry?

Retail Industry

Is It High Noon in the US Retail Industry?

Last week, GameStop became the latest retailer to announce a major round of store closures. Citing a 13.6 percent drop in sales last quarter, the company said it would shutter more than 100 stores, or approximately 2 to 3 percent of its fleet. JCPenney also recently announced the closing of

Ransomware: When Cyber Crime Gets Personal

Data Protection

Ransomware: When Cyber Crime Gets Personal

In a July 2016 article, I talked about ransomware as a rapidly growing form of cyber crime. It was noted that cyber criminals went after businesses, literally hijacking their data and holding it hostage until a demand for money was met. Businesses were ripe targets because their deep pockets allowed

What is Omni-channel Retailing?

Retail Industry

What is Omni-channel Retailing?

We hear the phrase everywhere. Yet few ask explicitly: what is omni-channel retailing? Omni-channel is defined by TechTarget as “a multi-channel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or

Vital Elements of a Crisis Management Plan

Workplace Safety

Vital Elements of a Crisis Management Plan

Does your company have a crisis management plan? Are roles explicitly defined, responsibilities clearly understood, and protocols outlined for effective crisis response? Who should be contacted, how do we reach them, and how soon should we notify them? Is your organization prepared to effectively manage a crisis situation?

The first step

Data Protection Training: Yours

Data Protection

Data Protection Training: Yours

In this Internet age, many people fear that effective data protection and maintaining one’s privacy is nearly impossible. While it’s true that marketers, the government, and others are gathering and analyzing more data than ever about every individual, we can still exert some control over what’s out there, who’s tracking