It is a common misbelief among shoplifters that an individual must exit the store with unpurchased merchandise before being civilly liable for statutory civil damages. It is also a common misbelief among those shoplifters that if the merchandise is not physically damaged, they would not be liable for civil damages.The Read More
I live in Florida, and once again I find that my state is in the center of the national debate on the right of citizens to defend themselves with firearms against street crime. Soon after my family moved to Florida during the summer of 1983, the infamous Bernard Goetz shooting Read More
In his bestselling book, The 7 Habits of Highly Effective People, Stephen Covey presented a holistic, principle-based approach for solving personal and professional problems. This got the ECR team thinking, what if for “highly effective people,” we read “low-inventory shrink retailers”? What then would be the habits of low- shrink Read More
Scott Hurst, 30, of Caseyville, Illinois, is looking for a job after he was allowed to resign as a JCPenney store loss prevention associate. He is also a volunteer firefighter and a member of the Army National Guard, and according to Hurst, was given an opportunity to resign before being Read More
In April 2014, a Tumblr user published a list of Tumblr accounts operated by what she called “Tumblr’s Bling Ring.” The juvenile shoplifting rings were allegedly a group of young high school women that considered themselves the “crème de la crème” of an online community of shoplifters. Soon after, Jezebel.com reported Read More
For years, there have been those who have questioned whether retail loss prevention and law enforcement can effectively work in partnership with one another. Professionals working in loss prevention have often felt that law enforcement was unconcerned about helping them with their business. In reality, detectives may have been focusing Read More
Chances are, you’re heard someone say “sales cure shrink” or they plan to “outsell their retail shrink.” When this statement is used, the person uttering the words often has no idea what they are saying. Because of this, it’s easy to dismiss this statement. After a while, it may even Read More
Envision the following scenario. You are at home around 8:15 at night watching television with your wife or kids when the phone rings. The caller is one of your regional LP managers in the Southeast. He tells you that you just had a tractor load of high-end apparel worth $2 million Read More
On Election Day in California, November 14, 2014, a crowd gathered outside a courthouse wearing fake handcuffs and carrying signs saying “End Mass Incarceration.” On that day, California passed Proposition 47, which would reduce punishment for more than one million people.
Passing by a 60 percent to 40 percent margin, the Read More
A male shoplifting suspect has been coming into Store 153 three times a week for as long as anybody can remember. Store management has even attributed this guy as a major cause of the store’s shrink woes that have put them on the corporation’s “target store” list for the last Read More
At a time when store margins are under intense competitive pressure, retail shrink can make or break a retailer’s bottom line. But today’s retail shrink numbers are vulnerable to blind spots and imprecise metrics. In addition, most analysis and response to retail shrink are backward-looking: useful for staffing and long-term Read More
EDITOR’S NOTE: This article is based on the experiences of a well-known retailer who implemented a facial-recognition security camera system. Because of the potential value of this technology to the retail industry as well as the critical issues surrounding its deployment, the executive who leads this initiative approached the magazine to Read More
What is the role of retail loss prevention? What may seem to be a simple question has grown increasingly more complicated as various functions, philosophies, tasks, and responsibilities are debated by the LP community, those who we serve, those who support us in meeting our goals, and those outside the Read More
The loss prevention associate finally caught them red-handed. For three months, he had been trying to catch these shoplifters in the act. This time he saw it happen. The male removed the frying pan from the box. He filled the box with Blu-ray discs and resealed it, leaving it on Read More
After being convicted of beating her strip club co-worker with a stiletto shoe, a South Carolina woman has been arrested after she bit off the finger of a loss prevention officer who was trying to apprehend her for shoplifting various merchandise.
The feisty woman, who was convicted last year of walloping Read More
The following is Part 2 of a 3-part series on the history of interrogation provided by Wicklander-Zulawski and Associates.
In Part 1 of this series, we discuss the past history of interrogation, beginning with the story of Adam and Eve in the Garden of Eden to the Salem witch trials of the 1690s. Read More
Developing a proactive emergency response plan may be a topic that makes people uncomfortable, but for those who work in a public environment, especially mass gathering points and open access businesses, the fact that these environments are “soft targets” for terrorism can’t be ignored.
The horrific acts of savagery and bloodshed Read More
We are pleased to recognize and congratulate an industry leader who recently obtained their LPC certification. Despite their demanding schedule and having other impressive educational credentials, they still saw the value and took the time to obtain this industry-leading LPC credential. Read More
While loss prevention may be a universal focus for retail organizations, the way that the loss prevention program is approached and implemented can provide us wide a wide spectrum of possibilities and a broad scope of challenges based on the particular type of organization. Here we will take a closer Read More
Each year, loss prevention directors are evaluated based at least in part on retail shrink results. At a minimum, poor retail shrink numbers negatively affect bonuses and department morale. At times, unacceptable results may even lead to dismissal.
Forward-thinking LP professionals, like golfers in search of the key that will elevate Read More
Video surveillance cameras have become a mainstay for many loss prevention programs. As the technology evolves and business needs grow more complex, loss prevention leaders are looking for solutions that are both affordable and capable of meeting the escalating demands of the business.
LP Magazine sat down with Mike Dunn, vice president Read More
When reading the statements coming from Equifax, there seems to be a lot of information in what they fail to say. It is clear the organization simply does not understand certain cyber security basics. It is also evident that leadership has not fostered, nor do they appear to currently be Read More
To those not in the retail loss prevention industry, the image of a shoplifter may evoke images of kids swiping a pack of bubble gum, or a teenager just swiping stuff for kicks… most likely a one-time thing. Those outside of this industry may be unaware of the depth of Read More
Not very long ago, it was unimaginable to think of shopping on Thanksgiving Day, but this year had more stores open on Turkey Day than ever, making us all wonder… What can we expect as the next trend in the retail industry? Stores opening on Christmas Day?” Well, if you Read More
Integrating an effective loss prevention program can yield dramatic improvements when it comes to mitigating inventory shrinkage. But aligning an LP department appropriately within the structure of an existing company is not an easy thing to do. It is crucial to ensure that the LP team becomes an essential component Read More
Professional advancement and building a successful loss prevention career can mean many things to many different people. For some individuals it may mean reaching a top leadership position at a particular company, perhaps serving as a director or vice president of loss prevention/asset protection. For others, it may involve gaining Read More
While this nationally recognized crisis management incident took place in 2005, the lessons learned from this incident are timeless; providing both critical and relevant advice for crisis management teams across the retail industry.
With millions of customers visiting restaurants and other retail establishments daily, the potential for a crisis management Read More
Loss prevention has traditionally focused on shortage reduction through an emphasis on internal theft, external shoplifting, and operational controls. Resources to prevent these losses have been spent on developing programs and controls to stop loss from within the company.
More recently, retailers have identified the growing threat of organized retail crime Read More
Retail losses due to external theft continue to rise and a major reason is that those people involved in retail crime can continue with little fear of significant punishment. If the crimes they are committing are not listed in the “violent offense” category, few will ever see the inside of Read More
Dennis Wamsley is the director of loss prevention and safety for Publix Super Markets, Inc. He is a 2010 recipient of Publix President’s Award, which recognizes his commitment to diversity and leadership. Prior to joining Publix in 2005, he served in numerous managerial roles in both retail loss prevention and Read More
Building a successful career in loss prevention has always been predicated on the commitment to professional growth and development. Working in a business as dynamic as retail, it is essential that we remain flexible in our methods and progressive in our approach to a global retail market. As the business Read More
The retail loss prevention industry has seen a pronounced evolution through the years. It is very different today than in the past, and it will continue to evolve. I have been in this business for over 40 years, so I have experienced this evolution firsthand. But until writing a recent series Read More
This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Angela Nino, CFI discussing truthful denials during the interview.
If your job involves interviewing, it is possible that a situation will arize where you will mistakenly confront a truthful subject and that will clearly result in Read More
In April 2014, the ECR Europe Shrink and On-shelf Availability Group received a special award from ECR Europe to celebrate 15 years of the group and the delivery of an estimated €1.5 billion (~ $1.6 billion) in savings for the industry.
As Sir Terry Leahy, former CEO of Tesco, once said Read More
“If it looks like a duck and quacks like a duck, it’s probably a duck.” We’ve all heard some form of the “Duck Test” before. We use the folksy expression when we want to get to the heart of the matter and clearly describe something for what it is. What Read More
Stan Welch, LPC is the vice president of loss prevention for JCPenney. Prior to joining the company in 2007, Welch held a wide range of positions with a number of major retailers over the course of his loss prevention career. He is also active in the industry as chair of Read More
This article from 2012 examines the development of American Apparel’s unique asset protection and loss prevention department.
No company quite like American Apparel exists in the United States anymore. It’s both cutting edge and an anachronism; a company that defies modern accepted practices. It harkens back to an earlier era of Read More
Robert L. “Bob” DiLonardo is the principal of Retail Consulting Partners LLC and a well-known authority on the electronic article surveillance business, cost justification of retail security products and services, and retail accounting. DiLonardo started his loss prevention consulting practice after several years in sales and marketing for Sensormatic, Security Read More
For those of who have been in the loss prevention business for a number of years, you are surely familiar with the retail shrinkage life cycle illustrated in Figure 1. No doubt some of the businesses you have worked in have been around it a number of times.
It is a Read More
According to the National Retail Federation’s (NRF) 2016 Organized Retail Crime Survey, all responding retailers said that they believe their companies to have been the victim of organized retail crime (ORC) activity within the past year. Eighty-three percent of those respondents believe that ORC activity has increased in the past Read More
Shoplifters’ Destination of Choice
From Aruba to Venezuela, the GUESS?™ brand is ubiquitous. Known globally for its innovative, highly visual design sense…and for launching the careers of super models Claudia Schiffer,Naomi Campbell, and Anna Nicole Smith…hundreds of department stores and exclusive shops through out Europe, Asia, and South America feature GUESS? apparel, accessories, Read More
Throughout my career in retail loss prevention, I’ve seen some pretty outrageous behavior captured by video surveillance systems. From performance and productivity issues – like employees showing up late and doing personal things on business time – to outright theft from the point-of-sale (POS) system, I’ve seen it all.
As an Read More
Let’s face it—the bottom line to any corporate organization is the profit margin. However, those in executive loss prevention management should always be mindful that quality of service drives the margin. Factors that lead to high-quality service are often the result of well-retained employees. Specifically, all management levels need to Read More
What is the issue facing retailers regarding boosters and fences? There seems to be confusion over whether boosting or fencing goods is the primary cause of retail shrink. Is this issue one of those questions that we can break down into bite-sized pieces, make mathematical comparisons, study historical data, and Read More
An assistant manager for a Dollar General store in Clarksville, Tennessee has been arrested and charged with raping two women after he allegedly detained them for shoplifting merchandise in the store, according to authorities.
The Clarksville Police Department has reported in a news release that 38-year-old Robert Lindlau allegedly witnessed the Read More
We have the responsibility to be there for our troops—whenever and wherever they go—to ensure they are provided with the goods and services they need to sustain their morale and fighting spirit. To that end, the AAFES loss prevention division includes headquarters and field operational staff of about 800 LP Read More
Target may become the next entrant in the mobile wallet market, facing competition from the likes of Apple, Google, Samsung, and more recently, Walmart. In December, sources close to Target disclosed that the retailer’s new payment system is likely in the early stages of development. No launch date has been Read More
Over recent years, we’ve witnessed a resurgence of interest and substantial growth in the use of radio frequency identification (RFID) technology in retail—a veritable RFID Renaissance—with well over a billion tags used this year, not just in apparel, but for other categories and uses as well. It is being used Read More
Data security attacks and cyber breaches are making headlines like never before, with some of the largest and most well-known brands—LinkedIn and Yahoo among them—falling victim. With the frequency and pervasiveness of these attacks, executives in companies of all sizes and across industries are left asking, “If these businesses can Read More
Loss prevention and retail industry professionals have a responsibility to stay informed about the latest retail theft statistics. This post provides a snapshot of what retailers currently face when it comes to loss and theft.
Inventory shrinkage refers to the difference between the merchandise a retailer shows in its records Read More