It is a common misbelief among shoplifters that an individual must exit the store with unpurchased merchandise before being civilly liable for statutory civil damages.It is also a common misbelief among those shoplifters that if the merchandise is not physically damaged, they would not be liable for civil damages.The second Read More
In his bestselling book, The 7 Habits of Highly Effective People, Stephen Covey presented a holistic, principle-based approach for solving personal and professional problems. This got the ECR team thinking, what if for “highly effective people,” we read “low-inventory shrink retailers”? What then would be the habits of low- shrink Read More
Scott Hurst, 30, of Caseyville, Illinois, is looking for a job after he was allowed to resign as a JCPenney store loss prevention associate. He is also a volunteer firefighter and a member of the Army National Guard, and according to Hurst, was given an opportunity to resign before being Read More
Chances are, you’re heard someone say “sales cure shrink” or they plan to “outsell their retail shrink.” When this statement is used, the person uttering the words often has no idea what they are saying. Because of this, it’s easy to dismiss this statement. After a while, it may even Read More
In April 2014, a Tumblr user published a list of Tumblr accounts operated by what she called “Tumblr’s Bling Ring.” The juvenile shoplifting rings were allegedly a group of young high school women that considered themselves the “crème de la crème” of an online community of shoplifters. Soon after, Jezebel.com reported Read More
For years, there have been those who have questioned whether retail loss prevention and law enforcement can effectively work in partnership with one another. Retail loss prevention professionals have often felt that law enforcement was unconcerned about helping them with their business. In reality, detectives may have been focusing on Read More
A recent survey of retail security directors showed that almost half of those polled had been the victims of a supply-chain disruption directly related to cargo theft in the past year. This is a significant increase from recent years.
Envision the following scenario. You are at home around 8:15 at night Read More
On Election Day in California, November 14, 2014, a crowd gathered outside a courthouse wearing fake handcuffs and carrying signs saying “End Mass Incarceration.” On that day, California passed Proposition 47, which would reduce punishment for more than one million people.
Passing by a 60 percent to 40 percent margin, the Read More
At a time when store margins are under intense competitive pressure, retail shrink can make or break a retailer’s bottom line. But today’s retail shrink numbers are vulnerable to blind spots and imprecise metrics. In addition, most analysis and response to retail shrink are backward-looking: useful for staffing and long-term Read More
A male shoplifting suspect has been coming into Store 153 three times a week for as long as anybody can remember. Store management has even attributed this guy as a major cause of the store’s shrink woes that have put them on the corporation’s “target store” list for the last Read More
EDITOR’S NOTE: This article is based on the experiences of a well-known retailer who implemented a facial-recognition security camera system. Because of the potential value of this technology to the retail industry as well as the critical issues surrounding its deployment, the executive who leads this initiative approached the magazine to Read More
The following is Part 2 of a 3-part series on the history of interrogation provided by Wicklander-Zulawski and Associates.
In Part 1 of this series, we discuss the past history of interrogation, beginning with the story of Adam and Eve in the Garden of Eden to the Salem witch trials of the 1690s. Read More
To those not in the retail loss prevention industry, the image of a shoplifter may evoke images of kids swiping a pack of bubble gum, or a teenager just swiping stuff for kicks… most likely a one-time thing. Those outside of this industry may be unaware of the depth of Read More
Professional advancement and building a successful loss prevention career can mean many things to many different people. For some individuals it may mean reaching a top leadership position at a particular company, perhaps serving as a director or vice president of loss prevention/asset protection. For others, it may involve gaining Read More
While this nationally recognized crisis management incident took place in 2005, the lessons learned from this incident are timeless; providing both critical and relevant advice for crisis management teams across the retail industry.
With millions of customers visiting restaurants and other retail establishments daily, the potential for a crisis management Read More
While loss prevention may be a universal focus for retail organizations, the way that the loss prevention program is approached and implemented can provide us wide a wide spectrum of possibilities and a broad scope of challenges based on the particular type of organization. Here we will take a closer Read More
Not very long ago, it was unimaginable to think of shopping on Thanksgiving Day, but this year had more stores open on Turkey Day than ever, making us all wonder… What can we expect as the next trend in the retail industry? Stores opening on Christmas Day?” Well, if you Read More
Video surveillance systems have become a mainstay for many loss prevention programs. As the technology evolves and business needs grow more complex, loss prevention leaders are looking for solutions that are both affordable and capable of meeting the escalating demands of the business.
LP Magazine sat down with Mike Dunn, vice Read More
After being convicted of beating her strip club co-worker with a stiletto shoe, a South Carolina woman has been arrested after she bit off the finger of a loss prevention officer who was trying to apprehend her for shoplifting various merchandise.
The feisty woman, who was convicted last year of walloping Read More
What is the role of retail loss prevention? What may seem to be a simple question has grown increasingly more complicated as various functions, philosophies, tasks, and responsibilities are debated by the LP community, those who we serve, those who support us in meeting our goals, and those outside the Read More
Developing a proactive emergency response plan may be a topic that makes people uncomfortable, but for those who work in a public environment, especially mass gathering points and open access businesses, the fact that these environments are “soft targets” for terrorism can’t be ignored.
The horrific acts of savagery and bloodshed Read More
Each year, loss prevention directors are evaluated based at least in part on retail shrink results. At a minimum, poor retail shrink numbers negatively affect bonuses and department morale. At times, unacceptable results may even lead to dismissal.
Forward-thinking LP professionals, like golfers in search of the key that will elevate Read More
Retail losses due to external theft continue to rise and a major reason is that those people involved in retail crime can continue with little fear of significant punishment. If the crimes they are committing are not listed in the “violent offense” category, few will ever see the inside of Read More
The concept of core competencies in business was made famous in the 1960s by the management guru Peter Drucker. He stated that organizations should seek to identify their unique points of difference. Once these skills and capabilities have been identified, he argued that organizations should disproportionately invest in them and Read More
Loss prevention has traditionally focused on shortage reduction through an emphasis on internal theft, external shoplifting, and operational controls. Resources to prevent these losses have been spent on developing programs and controls to stop loss from within the company.
More recently, retailers have identified the growing threat of organized retail crime Read More
Editor’s Note: Michael P. Keenan, CPP, is vice president of loss prevention for Ross Stores, Inc., based in Newark, CA. He oversees all LP functions for Ross’ more than 450 stores located in 22 states. Prior to joining Ross, Keenan worked for Macy’s West/Federated for almost 16 years.
Keenan is currently Read More
The loss prevention associate finally caught them red-handed. For three months he had been trying to catch these shoplifters in the act. This time he saw it happen. The male removed the frying pan from the box. He filled the box with Blu-ray discs and resealed it, leaving it on Read More
Data security attacks and cyber breaches are making headlines like never before, with some of the largest and most well-known brands—LinkedIn and Yahoo among them—falling victim. With the frequency and pervasiveness of these attacks, executives in companies of all sizes and across industries are left asking, “If these businesses can Read More
Organized retail crime (ORC) is not a new challenge to the retail environment, but it is a criminal element that continues to grow and evolve at a rapid pace. With thieves and the supporting criminal market urgently seeking new and creative ways to pilfer goods and maximize their profits, it Read More
As many of you know, I have been researching employee theft, occupational crime, employee dishonesty, and workplace deviance for more than 30 years. I peruse scholarly journals and academic publications regularly for relevant research studies that can help us all better understand this phenomenon. This column features a couple of Read More
Stan Welch, LPC is the former vice president of loss prevention for JCPenney. Prior to joining the company in 2007, Welch held a wide-range of positions with a number of major retailers over the course of his loss prevention career. He is also active in the industry as chair of Read More
In a recent open letter to their customers, Apple CEO Tim Cook responded defensively to the FBI’s demand that the company provide the government with assistance in hacking an iPhone. Cook’s letter underscores the importance of data protection and privacy for its customers and warns of the implications that may Read More
The breakdown of our operational controls is a primary contributor to many of our profitability dilemmas, and a key component of a plethora of our loss prevention concerns. Directly and/or indirectly, these breakdowns can have a negative influence on every aspect of the business and can have a dramatic impact Read More
The month of January is a fresh start for the loss prevention professional. You’ve set your resolutions for your team and your organization. You’ve hung your crisp new calendar on the wall. You’ve visualized your game plan and are ready to start working towards your goals for the year. Now Read More
Loss prevention investigations are just one of the many specialized elements that are part of an accomplished loss prevention program. Each of these functions is vital to the success of the program, and the understanding and application of each component is an integral part of your professional development. It is Read More
It wasn’t too long ago that the best way to deter shoplifters was to lock up your high-risk, high-value products or keep them behind the counter. But with ever-increasing competition and shrinking margins, successful retailers need to have their merchandise out on the sales floor, where potential customers can touch Read More
Columbine High School, Virginia Tech, Sandy Hook Elementary, Fort Hood, Columbia Mall, Paris, France, Orlando, Florida… and now Istanbul, Turkey.
Terror took over at the popular Reina nightclub in Istanbul this past Sunday, when a lone gunman opened fire on a crowd of partygoers as they were celebrating the new year. Read More
Target may become the next entrant in the mobile wallet market, facing competition from the likes of Apple, Google, Samsung, and more recently, Walmart. In December, sources close to Target disclosed that the retailer’s new payment system is likely in the early stages of development. No launch date has been Read More
Robert L. “Bob” DiLonardo is the principal of Retail Consulting Partners LLC and a well-known authority on the electronic article surveillance business, cost justification of retail security products and services, and retail accounting. DiLonardo started his loss prevention consulting practice after several years in sales and marketing for Sensormatic, Security Read More
Integrating an effective loss prevention program can yield dramatic improvements when it comes to mitigating inventory shrinkage. But aligning an LP department appropriately within the structure of an existing company is not an easy thing to do. It is crucial to ensure that the LP team becomes an essential component Read More
For those of who have been in the loss prevention business for a number of years, you are surely familiar with the retail shrinkage life cycle illustrated in Figure 1. No doubt some of the businesses you have worked in have been around it a number of times.
It is a Read More
Tom Floystrop is an inherently practical loss prevention professional with an interesting approach to loss prevention strategies and the challenges of the LP industry. He is also someone who got his start in the business in a most unconventional way.
On a quiet afternoon in East Brunswick, New Jersey, Floystrop was Read More
Most retail companies have an Inventory Control or similar department dedicated to the maintenance of processes and procedures related to inventory management and inventory shrinkage. The Inventory Control department ensures that optimum inventory levels of our products are available and readily accessible to the stores; that stock levels/turnover are efficiently Read More
When was the last time the president of your company walked into one of your stores and asked an associate about the loss and accident prevention topic of the month? Or if the associate had called in their answers to the monthly training quiz? Does your senior executive staff even Read More
Since the first formal post exchanges were established by the War Department in 1895, an exchange system has served side-by-side with U.S. military troops both in the field and in permanent facilities on military installations around the world.
Now in its second century of service, the Army & Air Force Exchange Service (AAFES) remains committed Read More
Scott Draher has been at Lowe’s for approximately nine years and has held roles as an area, regional, and divisional director of loss prevention. Currently, as the director of loss prevention process and strategy, Draher is responsible for developing, directing and deploying company loss prevention programs and process solutions to Read More
Most skilled leaders will tell you that one of the most important factors in building a successful loss prevention career is the ability to surround yourself with talented people. This information provides no profound revelation, as any time that we consider the concept of building or developing a team, we Read More
EDITOR’S NOTE: Monica Mullins is the vice president of asset protection and safety for Walmart Stores U.S. She oversees more than 9,000 corporate and field-level AP associates who are responsible for execution of AP and safety programs in 3,804 retail locations. Prior to her current role, Mullins was the VP Read More
EDITOR’S NOTE: Claude R. Verville, LPC, is vice president of loss prevention, safety, and hazmat at Lowe’s Companies, Inc. He joined Lowe’s loss prevention program in 1993 and was promoted to his current position in 1998. Verville started his LP career in California at Robinson-May, a subsidiary of The May Read More