It is a common misbelief among shoplifters that an individual must exit the store with unpurchased merchandise before being civilly liable for statutory civil damages. It is also a common misbelief among those shoplifters that if the merchandise is not physically damaged, they would not be liable for civil damages.The Read More
I live in Florida, and once again I find that my state is in the center of the national debate on the right of citizens to defend themselves with firearms against street crime. Soon after my family moved to Florida during the summer of 1983, the infamous Bernard Goetz shooting Read More
In his bestselling book, The 7 Habits of Highly Effective People, Stephen Covey presented a holistic, principle-based approach for solving personal and professional problems. This got the ECR team thinking, what if for “highly effective people,” we read “low-inventory shrink retailers”? What then would be the habits of low- shrink Read More
Scott Hurst, 30, of Caseyville, Illinois, is looking for a job after he was allowed to resign as a JCPenney store loss prevention associate. He is also a volunteer firefighter and a member of the Army National Guard, and according to Hurst, was given an opportunity to resign before being Read More
In April 2014, a Tumblr user published a list of Tumblr accounts operated by what she called “Tumblr’s Bling Ring.” The juvenile shoplifting rings were allegedly a group of young high school women that considered themselves the “crème de la crème” of an online community of shoplifters. Soon after, Jezebel.com reported Read More
For years, there have been those who have questioned whether retail loss prevention and law enforcement can effectively work in partnership with one another. Professionals working in loss prevention have often felt that law enforcement was unconcerned about helping them with their business. In reality, detectives may have been focusing Read More
Chances are, you’re heard someone say “sales cure shrink” or they plan to “outsell their retail shrink.” When this statement is used, the person uttering the words often has no idea what they are saying. Because of this, it’s easy to dismiss this statement. After a while, it may even Read More
The loss prevention associate finally caught them red-handed. For three months, he had been trying to catch these shoplifters in the act. This time, he saw it happen. The male removed the frying pan from the box. He filled the box with Blu-ray discs and resealed it, leaving it on Read More
Envision the following scenario. You are at home around 8:15 at night watching television with your wife or kids when the phone rings. The caller is one of your regional LP managers in the Southeast. He tells you that you just had a tractor load of high-end apparel worth $2 million Read More
On Election Day in California, November 14, 2014, a crowd gathered outside a courthouse wearing fake handcuffs and carrying signs saying “End Mass Incarceration.” On that day, California passed Proposition 47, which would reduce punishment for more than one million people.
Passing by a 60 percent to 40 percent margin, the Read More
EDITOR’S NOTE: This article is based on the experiences of a well-known retailer that implemented a facial-recognition security camera system. Because of the potential value of this technology to the retail industry as well as the critical issues surrounding its deployment, the executive who leads this initiative approached the magazine to Read More
At a time when store margins are under intense competitive pressure, retail shrink can make or break a retailer’s bottom line. But today’s retail shrink numbers are vulnerable to blind spots and imprecise metrics. In addition, most analysis and response to retail shrink are backward-looking: useful for staffing and long-term Read More
A male shoplifting suspect has been coming into Store 153 three times a week for as long as anybody can remember. Store management has even attributed this guy as a major cause of the store’s shrink woes that have put them on the corporation’s “target store” list for the last Read More
We are pleased to recognize and congratulate an industry leader who recently obtained their LPC certification. Despite their demanding schedule and having other impressive educational credentials, they still saw the value and took the time to obtain this industry-leading LPC credential. Read More
Developing a proactive emergency response plan may be a topic that makes people uncomfortable, but for those who work in a public environment, especially at mass gathering points and open-access businesses, the fact that these environments are “soft targets” for terrorism can’t be ignored.
The horrific acts of savagery and bloodshed Read More
The 2017 Organized Retail Crime (ORC) Survey, an annual survey conducted by the National Retail Federation, continues to show the impact that organized crime is having on the business of retail. Each year the study explores the many ways that organized retail crime continues to grow and evolve based on Read More
After being convicted of beating her strip club co-worker with a stiletto shoe, a South Carolina woman has been arrested after she bit off the finger of a loss prevention officer who was trying to apprehend her for shoplifting various merchandise.
The feisty woman, who was convicted last year of walloping Read More
While loss prevention may be a universal focus for retail organizations, the way that the loss prevention program is approached and implemented can provide us wide a wide spectrum of possibilities and a broad scope of challenges based on the particular type of organization. Here we will take a closer Read More
While this nationally recognized crisis management incident took place in 2005, the lessons learned from this incident are timeless; providing both critical and relevant advice for crisis management teams across the retail industry.
With millions of customers visiting restaurants and other retail establishments daily, the potential for a crisis management Read More
Each year, loss prevention directors are evaluated based at least in part on retail shrink results. At a minimum, poor retail shrink numbers negatively affect bonuses and department morale. At times, unacceptable results may even lead to dismissal.
Forward-thinking LP professionals, like golfers in search of the key that will elevate Read More
Heightened security concerns have focused significant attention on crisis response plans, and more firms now have plans in place for terrorist, bomb threats, fires, and natural disasters than at any point in modern history. Conspicuous by its absence from many of these plans is a workplace violence response plan; when it Read More
Video surveillance cameras have become a mainstay for many loss prevention programs. As the technology evolves and business needs grow more complex, loss prevention leaders are looking for solutions that are both affordable and capable of meeting the escalating demands of the business.
LP Magazine sat down with Mike Dunn, vice president Read More
Integrating an effective loss prevention program can yield dramatic improvements when it comes to mitigating inventory shrinkage. But aligning an LP department appropriately within the structure of an existing company is not an easy thing to do. It is crucial to ensure that the LP team becomes an essential component Read More
Professional advancement and building a successful loss prevention career can mean many things to many different people. For some individuals it may mean reaching a top leadership position at a particular company, perhaps serving as a director or vice president of loss prevention/asset protection. For others, it may involve gaining Read More
When reading the statements coming from Equifax, there seems to be a lot of information in what they fail to say. It is clear the organization simply does not understand certain cyber security basics. It is also evident that leadership has not fostered, nor do they appear to currently be Read More
To those not in the retail loss prevention industry, the image of a shoplifter may evoke images of kids swiping a pack of bubble gum, or a teenager just swiping stuff for kicks… most likely a one-time thing. Those outside of this industry may be unaware of the depth of Read More
Not very long ago, it was unimaginable to think of shopping on Thanksgiving Day, but this year had more stores open on Turkey Day than ever, making us all wonder… What can we expect as the next trend in the retail industry? Stores opening on Christmas Day?” Well, if you Read More
Loss prevention has traditionally focused on shortage reduction through an emphasis on internal theft, external shoplifting, and operational controls. Resources to prevent these losses have been spent on developing programs and controls to stop loss from within the company.
More recently, retailers have identified the growing threat of organized retail crime Read More
What is the role of retail loss prevention? What may seem to be a simple question has grown increasingly more complicated as various functions, philosophies, tasks, and responsibilities are debated by the LP community, those who we serve, those who support us in meeting our goals, and those outside the Read More
What started out a few years ago as a phenomenon that used social networking sites to gather a group of people in a public place to dance or perform another innocent form of entertainment has since evolved into a method of gathering together violent protesters—or thieves in pursuit of your Read More
Retail losses due to external theft continue to rise and a major reason is that those people involved in retail crime can continue with little fear of significant punishment. If the crimes they are committing are not listed in the “violent offense” category, few will ever see the inside of Read More
During this past fall semester, I was on an academic sabbatical. This is a time when professors are temporarily relieved of their everyday teaching and administrative duties in order to travel, write, conduct research, and generally “recharge their intellectual batteries.”
In October I was invited to Bogotá, Colombia, to present a Read More
In April 2014, the ECR Europe Shrink and On-shelf Availability Group received a special award from ECR Europe to celebrate 15 years of the group and the delivery of an estimated €1.5 billion (~ $1.6 billion) in savings for the industry.
As Sir Terry Leahy, former CEO of Tesco, once said Read More
What is the issue facing retailers regarding boosters and fences? There seems to be confusion over whether boosting or fencing goods is the primary cause of retail shrink. Is this issue one of those questions that we can break down into bite-sized pieces, make mathematical comparisons, study historical data, and Read More
EDITOR’S NOTE: Monica Mullins is the vice president of asset protection and safety for Walmart Stores U.S. She oversees more than 9,000 corporate and field-level AP associates who are responsible for execution of AP and safety programs in 3,804 retail locations. Prior to her current role, Mullins was the VP Read More
Scott Draher has been at Lowe’s for approximately nine years and has held roles as an area, regional, and divisional director of loss prevention. Currently, as the director of loss prevention process and strategy, Draher is responsible for developing, directing and deploying company loss prevention programs and process solutions to Read More
Loss prevention professionals seem to be an eager group for continuing education. There are some great certifications in our industry, and I would encourage everyone to explore those. Additionally, a formal education can be a great foundation for a loss prevention career. These are great investments, but they do carry Read More
EDITOR’S NOTE: Steven C. Millwee, CPP, is president and CEO of SecurTest, Inc., a national crisis management and applicant-screening firm based in Tampa, Florida. He is author of The SecurTest System, which consists of over 220 applicant and employment questionnaires that focus on workplace violence, theft, work performance, criminal history, Read More
In a recent open letter to their customers, Apple CEO Tim Cook responded defensively to the FBI’s demand that the company provide the government with assistance in hacking an iPhone. Cook’s letter underscores the importance of data protection and privacy for its customers and warns of the implications that may Read More
According to the National Retail Federation’s (NRF) 2016 Organized Retail Crime Survey, all responding retailers said that they believe their companies to have been the victim of organized retail crime (ORC) activity within the past year. Eighty-three percent of those respondents believe that ORC activity has increased in the past Read More
I remember walking into the office for the first time. A new company, a new position, a new city. The size of the building and the sophistication of the other associates were somewhat intimidating.
I arrived at 6:00 a.m. sharp to make a good first impression. Soon it was time to Read More
Target may become the next entrant in the mobile wallet market, facing competition from the likes of Apple, Google, Samsung, and more recently, Walmart. In December, sources close to Target disclosed that the retailer’s new payment system is likely in the early stages of development. No launch date has been Read More
In almost every neighborhood, at least one resident is known for “renting” merchandise from stores. Some refund abusers have purchased ticket guns to reattach price tags to clothing that was only worn once to that party. Some neighbors “rent” tools to use on weekend projects, while others upgrade to the Read More
Annually, retailers lose billions of dollars due to theft. In 2010, global retail shrinkage totaled $107.284 billion with shoplifting being the largest contributing factor. As a result, retailers have invested $26.823 billion towards preventative measures including increased security personnel costs, investments in video surveillance systems and various EAS loss control Read More
An assistant manager for a Dollar General store in Clarksville, Tennessee has been arrested and charged with raping two women after he allegedly detained them for shoplifting merchandise in the store, according to authorities.
The Clarksville Police Department has reported in a news release that 38-year-old Robert Lindlau allegedly witnessed the Read More
Sidney Green Street was not the most famous detective on the silver screen. Humphrey Bogart was. It is famous portrayals in popular movies, television, and books that have given virtual folk hero status to the lone single-minded investigator. Yet the image of the “private eye” in a dogged hunt for Read More
Loss prevention and retail industry professionals have a responsibility to stay informed about the latest retail theft statistics. This post provides a snapshot of what retailers currently face when it comes to loss and theft.
Inventory shrinkage refers to the difference between the merchandise a retailer shows in its records Read More
Dean Henrico is senior vice president of loss prevention for Loblaw Companies Limited where he is responsible for loss prevention strategies across the enterprise. He has more than twenty-seven years of retail experience in both LP and operations. Prior to coming to Loblaw, Henrico worked for Walmart Canada as well Read More
Back-to-school season marks a fresh start for everyone, even the loss prevention professional. The influx of composition notebooks, day planners, and freshly sharpened pencils in store displays has everyone thinking about getting a little more organized. This is where your smartphone comes in.
A slew of mobile apps are making the Read More
A recent report from the Retail Industry Leaders Association advocates a radical new way to think about how to understand and measure retail loss.
Shrink No Longer Cutting the Mustard
There is no agreed definition of what constitutes “shrinkage.”
Most estimates are based only upon measures of merchandise losses where the Read More