News

The 11 Habits of Low-Inventory Shrink Retailers

In his bestselling book, The 7 Habits of Highly Effective People, Stephen Covey presented a holistic, principle-based approach for solving personal and professional problems. This got the ECR team thinking: what if for “highly effective people,” we read “low-inventory shrink retailers”? What then would be the habits of low-shrink retailers?   Read More

Flash Mob Robbery and the Retail Threat

What started out a few years ago as a phenomenon that used social networking sites to gather a group of people in a public place to dance or perform another innocent form of entertainment has since evolved into a method of gathering together violent protesters—or thieves in pursuit of your   Read More

Crime Control in Singapore

During this past fall semester, I was on an academic sabbatical. This is a time when professors are temporarily relieved of their everyday teaching and administrative duties in order to travel, write, conduct research, and generally “recharge their intellectual batteries.”

In October I was invited to Bogotá, Colombia, to present a   Read More

Interview and Interrogation Training: Truthful Denials

This week’s International Association of Interviewers interview and interrogation training tip provided by Wicklander-Zulawski, has Angela Nino, CFI discussing truthful denials during the interview.

If your job involves interviewing, it is possible that a situation will arize where you will mistakenly confront a truthful subject and that will clearly result in   Read More

The Current State of the Security Industry

EDITORS NOTE: Steven C. Millwee, CPP, is president and CEO of SecurTest, Inc., a national crisis management and applicant-screening firm based in Tampa, Florida. He is author of The SecurTest System, which consists of over 220 applicant and employment questionnaires that focus on workplace violence, theft, work performance, criminal history,   Read More

How to Calculate Shrinkage in Retail

Understanding how to calculate shrinkage in retail is a fundamental but critical concept within the loss prevention profession as well as throughout the retail industry. Ultimately, retail shrink results in lost profits and can have a dramatic impact on the success of the retail enterprise.

The term “retail shrink” or “retail   Read More

ORC Theft Trends and Impact

Loss prevention has traditionally focused on shortage reduction through an emphasis on internal theft, external shoplifting, and operational controls. Resources to prevent these losses have been spent on developing programs and controls to stop loss from within the company.

Within the past couple of decades, however, retailers have identified the growing   Read More

Loss Prevention Managers: How Do You Deal with Problem Employees?

You hate confrontations with employees. They only seem to make things worse. Sometimes you even end up firing an employee. For these reasons, you generally avoid giving employees negative feedback unless it’s absolutely necessary. When it comes to small performance issues, you don’t come down like a ton of bricks; instead, you hint at a problem, making   Read More

How Do You Calculate ROI in Retail?

At some point in your retail loss prevention career, if you haven’t done so already, you will be called upon to help make procurement decisions on new technology, such as electronic article surveillance (EAS) or video surveillance. While you may be most interested in the features, functions, and benefits of the technologies, your CFO will   Read More