It is a common misbelief among shoplifters that an individual must exit the store with unpurchased merchandise before being civilly liable for statutory civil damages.It is also a common misbelief among those shoplifters that if the merchandise is not physically damaged, they would not be liable for civil damages.The second Read More
Scott Hurst, 30, of Caseyville, Illinois, is looking for a job after he was allowed to resign as a JCPenney store loss prevention associate. He is also a volunteer firefighter and a member of the Army National Guard, and according to Hurst, was given an opportunity to resign before being Read More
In his bestselling book, The 7 Habits of Highly Effective People, Stephen Covey presented a holistic, principle-based approach for solving personal and professional problems. This got the ECR team thinking, what if for “highly effective people,” we read “low-inventory shrink retailers”? What then would be the habits of low- shrink Read More
In April 2014, a Tumblr user published a list of Tumblr accounts operated by what she called “Tumblr’s Bling Ring.” The juvenile shoplifting rings were allegedly a group of young high school women that considered themselves the “crème de la crème” of an online community of shoplifters. Soon after, Jezebel.com reported Read More
Chances are, you’re heard someone say “sales cure shrink” or they plan to “outsell their retail shrink.” When this statement is used, the person uttering the words often has no idea what they are saying. Because of this, it’s easy to dismiss this statement. After a while, it may even Read More
For years, there have been those who have questioned whether retail loss prevention and law enforcement can effectively work in partnership with one another. Retail loss prevention professionals have often felt that law enforcement was unconcerned about helping them with their business. In reality, detectives may have been focusing on Read More
A recent survey of retail security directors showed that almost half of those polled had been the victims of a supply-chain disruption directly related to cargo theft in the past year. This is a significant increase from recent years.
Envision the following scenario. You are at home around 8:15 at night Read More
On Election Day in California, November 14, 2014, a crowd gathered outside a courthouse wearing fake handcuffs and carrying signs saying “End Mass Incarceration.” On that day, California passed Proposition 47, which would reduce punishment for more than one million people.
Passing by a 60 percent to 40 percent margin, the Read More
At a time when store margins are under intense competitive pressure, retail shrink can make or break a retailer’s bottom line. But today’s retail shrink numbers are vulnerable to blind spots and imprecise metrics. In addition, most analysis and response to retail shrink are backward-looking: useful for staffing and long-term Read More
EDITOR’S NOTE: This article is based on the experiences of a well-known retailer who implemented a facial-recognition security camera system. Because of the potential value of this technology to the retail industry as well as the critical issues surrounding its deployment, the executive who leads this initiative approached the magazine to Read More
A male shoplifting suspect has been coming into Store 153 three times a week for as long as anybody can remember. Store management has even attributed this guy as a major cause of the store’s shrink woes that have put them on the corporation’s “target store” list for the last Read More
Video surveillance systems have become a mainstay for many loss prevention programs. As the technology evolves and business needs grow more complex, loss prevention leaders are looking for solutions that are both affordable and capable of meeting the escalating demands of the business.
LP Magazine sat down with Mike Dunn, vice Read More
Developing a proactive emergency response plan may be a topic that makes people uncomfortable, but for those who work in a public environment, especially mass gathering points and open access businesses, the fact that these environments are “soft targets” for terrorism can’t be ignored.
The horrific acts of savagery and bloodshed Read More
What is the role of retail loss prevention? What may seem to be a simple question has grown increasingly more complicated as various functions, philosophies, tasks, and responsibilities are debated by the LP community, those who we serve, those who support us in meeting our goals, and those outside the Read More
Loss prevention has traditionally focused on shortage reduction through an emphasis on internal theft, external shoplifting, and operational controls. Resources to prevent these losses have been spent on developing programs and controls to stop loss from within the company.
More recently, retailers have identified the growing threat of organized retail crime Read More
Each year, loss prevention directors are evaluated based at least in part on retail shrink results. At a minimum, poor retail shrink numbers negatively affect bonuses and department morale. At times, unacceptable results may even lead to dismissal.
Forward-thinking LP professionals, like golfers in search of the key that will elevate Read More
Retail losses due to external theft continue to rise and a major reason is that those people involved in retail crime can continue with little fear of significant punishment. If the crimes they are committing are not listed in the “violent offense” category, few will ever see the inside of Read More
The concept of core competencies in business was made famous in the 1960s by the management guru Peter Drucker. He stated that organizations should seek to identify their unique points of difference. Once these skills and capabilities have been identified, he argued that organizations should disproportionately invest in them and Read More
To those not in the retail loss prevention industry, the image of a shoplifter may evoke images of kids swiping a pack of bubble gum, or a teenager just swiping stuff for kicks… most likely a one-time thing. Those outside of this industry may be unaware of the depth of Read More
Professional advancement and building a successful loss prevention career can mean many things to many different people. For some individuals it may mean reaching a top leadership position at a particular company, perhaps serving as a director or vice president of loss prevention/asset protection. For others, it may involve gaining Read More
While this nationally recognized crisis management incident took place in 2005, the lessons learned from this incident are timeless; providing both critical and relevant advice for crisis management teams across the retail industry.
With millions of customers visiting restaurants and other retail establishments daily, the potential for a crisis management Read More
While loss prevention may be a universal focus for retail organizations, the way that the loss prevention program is approached and implemented can provide us wide a wide spectrum of possibilities and a broad scope of challenges based on the particular type of organization. Here we will take a closer Read More
Not very long ago, it was unimaginable to think of shopping on Thanksgiving Day, but this year had more stores open on Turkey Day than ever, making us all wonder… What can we expect as the next trend in the retail industry? Stores opening on Christmas Day?” Well, if you Read More
After being convicted of beating her strip club co-worker with a stiletto shoe, a South Carolina woman has been arrested after she bit off the finger of a loss prevention officer who was trying to apprehend her for shoplifting various merchandise.
The feisty woman, who was convicted last year of walloping Read More
The following is Part 2 of a 3-part series on the History of Interrogation provided by Wicklander-Zulawski and Associates.
In Part 1 of this series, we discuss the past history of interrogation beginning with the story of Adam and Eve in the Garden of Eden to the Salem witch trials of the 1690s. Read More
Data security attacks and cyber breaches are making headlines like never before, with some of the largest and most well-known brands—LinkedIn and Yahoo among them—falling victim. With the frequency and pervasiveness of these attacks, executives in companies of all sizes and across industries are left asking, “If these businesses can Read More
Tom Floystrop is an inherently practical loss prevention professional with an interesting approach to loss prevention strategies and the challenges of the LP industry. He is also someone who got his start in the business in a most unconventional way.
On a quiet afternoon in East Brunswick, New Jersey, Floystrop was Read More
When was the last time the president of your company walked into one of your stores and asked an associate about the loss and accident prevention topic of the month? Or if the associate had called in their answers to the monthly training quiz? Does your senior executive staff even Read More
Since the first formal post exchanges were established by the War Department in 1895, an exchange system has served side-by-side with U.S. military troops both in the field and in permanent facilities on military installations around the world.
Now in its second century of service, the Army & Air Force Exchange Service (AAFES) remains committed Read More
Scott Draher has been at Lowe’s for approximately nine years and has held roles as an area, regional, and divisional director of loss prevention. Currently, as the director of loss prevention process and strategy, Draher is responsible for developing, directing and deploying company loss prevention programs and process solutions to Read More
Most skilled leaders will tell you that one of the most important factors in building a successful loss prevention career is the ability to surround yourself with talented people. This information provides no profound revelation, as any time that we consider the concept of building or developing a team, we Read More
Most retail companies have an Inventory Control or similar department dedicated to the maintenance of processes and procedures related to inventory management and inventory shrinkage. The Inventory Control department ensures that optimum inventory levels of our products are available and readily accessible to the stores; that stock levels/turnover are efficiently Read More
EDITOR’S NOTE: Monica Mullins is the vice president of asset protection and safety for Walmart Stores U.S. She oversees more than 9,000 corporate and field-level AP associates who are responsible for execution of AP and safety programs in 3,804 retail locations. Prior to her current role, Mullins was the VP Read More
EDITOR’S NOTE: Claude R. Verville, LPC, is vice president of loss prevention, safety, and hazmat at Lowe’s Companies, Inc. He joined Lowe’s loss prevention program in 1993 and was promoted to his current position in 1998. Verville started his LP career in California at Robinson-May, a subsidiary of The May Read More
I remember walking into the office for the first time. A new company, a new position, a new city. The size of the building and the sophistication of the other associates were somewhat intimidating.
I arrived at 6:00 a.m. sharp to make a good first impression. Soon it was time to Read More
Shoplifters’ Destination of Choice
From Aruba to Venezuela, the GUESS?™ brand is ubiquitous. Known globally for its innovative, highly visual design sense…and for launching the careers of super models Claudia Schiffer,Naomi Campbell, and Anna Nicole Smith…hundreds of department stores and exclusive shops through out Europe, Asia, and South America feature GUESS? apparel, accessories, Read More
For those of who have been in the loss prevention business for a number of years, you are surely familiar with the retail shrinkage life cycle illustrated in Figure 1. No doubt some of the businesses you have worked in have been around it a number of times.
It is a Read More
Over recent years, we’ve witnessed a resurgence of interest and substantial growth in the use of radio frequency identification (RFID) technology in retail—a veritable RFID Renaissance—with well over a billion tags used this year, not just in apparel, but for other categories and uses as well. It is being used Read More
EDITOR’S NOTE: Steven C. Millwee, CPP, is president and CEO of SecurTest, Inc., a national crisis management and applicant-screening firm based in Tampa, Florida. He is author of The SecurTest System, which consists of over 220 applicant and employment questionnaires that focus on workplace violence, theft, work performance, criminal history, Read More
An assistant manager for a Dollar General store in Clarksville, Tennessee has been arrested and charged with raping two women after he allegedly detained them for shoplifting merchandise in the store, according to authorities.
The Clarksville Police Department has reported in a news release that 38-year-old Robert Lindlau allegedly witnessed the Read More
Let’s face it—the bottom line to any corporate organization is the profit margin. However, those in executive loss prevention management should always be mindful that quality of service drives the margin. Factors that lead to high-quality service are often the result of well-retained employees, and this human element is the Read More
A new report from the Retail Industry Leaders Association advocates a radical new way to think about how to understand and measure retail loss.
Shrink No Longer Cutting the Mustard
There is no agreed definition of what constitutes “shrinkage.”
Most estimates are based only upon measures of merchandise losses where the cause is Read More
Many are under the assumption that a retailer does not sustain any damages if the merchandise stolen in a shoplifting incident is recovered in merchantable condition. However, this is not the case. Just because the merchandise is not damaged does not mean there are no legal damages.
Our “Of Counsel” attorneys Read More
Recently a New York judge mandated in a lawsuit against Macy’s Department Stores that the retailer refrain from detaining and requiring suspected shoplifters to pay a financial penalty. An injunction was granted last week in response to a class action lawsuit, according to court records from the Supreme Court for Read More
Organized retail crime (ORC) is not a new challenge to the retail environment, but it is a criminal element that continues to grow and evolve at a rapid pace. With thieves and the supporting criminal market urgently seeking new and creative ways to pilfer goods and maximize their profits, it Read More
Imagine a microchip the size of a grain of salt attached to every single manufactured product in the supply chain. Every can of soda, package of razor blades, pair of jeans…everything. Each microchip contains a unique code. That means, in a carton of sodas, there are 12 cans with 12 Read More
February 4, 2014 | By James Lee, LPC, Executive Editor Photos by Randy O. Christian | Loss Prevention
EDITOR’S NOTE: Karl F. Langhorst, CPP, CFI is corporate director of loss prevention for The Kroger Co. based in Cincinnati. Prior to 2008 he was with Safeway as director of LP for Tom Thumb and Randalls supermarkets in Texas. Langhorst spent twenty-five years in law enforcement prior to joining Tom Read More
Dennis Wamsley is the director of loss prevention and safety for Publix Super Markets, Inc. He is a 2010 recipient of Publix President’s Award, which recognizes his commitment to diversity and leadership. Prior to joining Publix in 2005, he served in numerous managerial roles in both retail loss prevention and Read More
The retail loss prevention industry has seen a pronounced evolution through the years. It is very different today than in the past, and it will continue to evolve. I have been in this business for over 40 years, so I have experienced this evolution firsthand. But until writing a recent series Read More
In a large organization like JCPenney, new hires are immediately given a tidal wave of information on policies, procedures, scheduling, customer service, and register training as well as a host of other operational details. A great deal of careful planning and thoughtful development of training programs goes on in an effort to strike a Read More