It is a common misbelief among shoplifters that an individual must exit the store with unpurchased merchandise before being civilly liable for statutory civil damages. It is also a common misbelief among those shoplifters that if the merchandise is not physically damaged, they would not be liable for civil damages.The Read More
In his bestselling book, The 7 Habits of Highly Effective People, Stephen Covey presented a holistic, principle-based approach for solving personal and professional problems. This got the ECR team thinking, what if for “highly effective people,” we read “low-inventory shrink retailers”? What then would be the habits of low- shrink Read More
Scott Hurst, 30, of Caseyville, Illinois, is looking for a job after he was allowed to resign as a JCPenney store loss prevention associate. He is also a volunteer firefighter and a member of the Army National Guard, and according to Hurst, was given an opportunity to resign before being Read More
Chances are, you’re heard someone say “sales cure shrink” or they plan to “outsell their retail shrink.” When this statement is used, the person uttering the words often has no idea what they are saying. Because of this, it’s easy to dismiss this statement. After a while, it may even Read More
For years, there have been those who have questioned whether retail loss prevention and law enforcement can effectively work in partnership with one another. Professionals working in loss prevention have often felt that law enforcement was unconcerned about helping them with their business. In reality, detectives may have been focusing Read More
Envision the following scenario. You are at home around 8:15 at night watching television with your wife or kids when the phone rings. The caller is one of your regional LP managers in the Southeast. He tells you that you just had a tractor load of high-end apparel worth $2 million Read More
In April 2014, a Tumblr user published a list of Tumblr accounts operated by what she called “Tumblr’s Bling Ring.” The juvenile shoplifting rings were allegedly a group of young high school women that considered themselves the “crème de la crème” of an online community of shoplifters. Soon after, Jezebel.com reported Read More
EDITOR’S NOTE: This article is based on the experiences of a well-known retailer who implemented a facial-recognition security camera system. Because of the potential value of this technology to the retail industry as well as the critical issues surrounding its deployment, the executive who leads this initiative approached the magazine to Read More
On Election Day in California, November 14, 2014, a crowd gathered outside a courthouse wearing fake handcuffs and carrying signs saying “End Mass Incarceration.” On that day, California passed Proposition 47, which would reduce punishment for more than one million people.
Passing by a 60 percent to 40 percent margin, the Read More
A male shoplifting suspect has been coming into Store 153 three times a week for as long as anybody can remember. Store management has even attributed this guy as a major cause of the store’s shrink woes that have put them on the corporation’s “target store” list for the last Read More
At a time when store margins are under intense competitive pressure, retail shrink can make or break a retailer’s bottom line. But today’s retail shrink numbers are vulnerable to blind spots and imprecise metrics. In addition, most analysis and response to retail shrink are backward-looking: useful for staffing and long-term Read More
Not very long ago, it was unimaginable to think of shopping on Thanksgiving Day, but this year had more stores open on Turkey Day than ever, making us all wonder… What can we expect as the next trend in the retail industry? Stores opening on Christmas Day?” Well, if you Read More
To those not in the retail loss prevention industry, the image of a shoplifter may evoke images of kids swiping a pack of bubble gum, or a teenager just swiping stuff for kicks… most likely a one-time thing. Those outside of this industry may be unaware of the depth of Read More
Professional advancement and building a successful loss prevention career can mean many things to many different people. For some individuals it may mean reaching a top leadership position at a particular company, perhaps serving as a director or vice president of loss prevention/asset protection. For others, it may involve gaining Read More
Integrating an effective loss prevention program can yield dramatic improvements when it comes to mitigating inventory shrinkage. But aligning an LP department appropriately within the structure of an existing company is not an easy thing to do. It is crucial to ensure that the LP team becomes an essential component Read More
The following is Part 2 of a 3-part series on the history of interrogation provided by Wicklander-Zulawski and Associates.
In Part 1 of this series, we discuss the past history of interrogation, beginning with the story of Adam and Eve in the Garden of Eden to the Salem witch trials of the 1690s. Read More
Loss prevention has traditionally focused on shortage reduction through an emphasis on internal theft, external shoplifting, and operational controls. Resources to prevent these losses have been spent on developing programs and controls to stop loss from within the company.
More recently, retailers have identified the growing threat of organized retail crime Read More
Retail losses due to external theft continue to rise and a major reason is that those people involved in retail crime can continue with little fear of significant punishment. If the crimes they are committing are not listed in the “violent offense” category, few will ever see the inside of Read More
While loss prevention may be a universal focus for retail organizations, the way that the loss prevention program is approached and implemented can provide us wide a wide spectrum of possibilities and a broad scope of challenges based on the particular type of organization. Here we will take a closer Read More
The loss prevention associate finally caught them red-handed. For three months, he had been trying to catch these shoplifters in the act. This time he saw it happen. The male removed the frying pan from the box. He filled the box with Blu-ray discs and resealed it, leaving it on Read More
After being convicted of beating her strip club co-worker with a stiletto shoe, a South Carolina woman has been arrested after she bit off the finger of a loss prevention officer who was trying to apprehend her for shoplifting various merchandise.
The feisty woman, who was convicted last year of walloping Read More
We are pleased to recognize and congratulate an industry leader who recently obtained their LPC certification. Despite their demanding schedule and having other impressive educational credentials, they still saw the value and took the time to obtain this industry-leading LPC credential. Read More
While this nationally recognized crisis management incident took place in 2005, the lessons learned from this incident are timeless; providing both critical and relevant advice for crisis management teams across the retail industry.
With millions of customers visiting restaurants and other retail establishments daily, the potential for a crisis management Read More
Each year, loss prevention directors are evaluated based at least in part on retail shrink results. At a minimum, poor retail shrink numbers negatively affect bonuses and department morale. At times, unacceptable results may even lead to dismissal.
Forward-thinking LP professionals, like golfers in search of the key that will elevate Read More
Video surveillance cameras have become a mainstay for many loss prevention programs. As the technology evolves and business needs grow more complex, loss prevention leaders are looking for solutions that are both affordable and capable of meeting the escalating demands of the business.
LP Magazine sat down with Mike Dunn, vice president Read More
What is the role of retail loss prevention? What may seem to be a simple question has grown increasingly more complicated as various functions, philosophies, tasks, and responsibilities are debated by the LP community, those who we serve, those who support us in meeting our goals, and those outside the Read More
Developing a proactive emergency response plan may be a topic that makes people uncomfortable, but for those who work in a public environment, especially mass gathering points and open access businesses, the fact that these environments are “soft targets” for terrorism can’t be ignored.
The horrific acts of savagery and bloodshed Read More
EDITOR’S NOTE: Robert “Bob” Oberosler is group vice president of loss prevention for Rite Aid, one of the nation’s leading drug store chains with more than 4,500 stores and over $25 billion in annual sales. He has 30-plus years of varied retail loss prevention strategy and operations leadership experience with Read More
Robert L. “Bob” DiLonardo is the principal of Retail Consulting Partners LLC and a well-known authority on the electronic article surveillance business, cost justification of retail security products and services, and retail accounting. DiLonardo started his loss prevention consulting practice after several years in sales and marketing for Sensormatic, Security Read More
“When we play, we must realize, before anything else, that we are out to make money.” – David Sklansky on the game of poker.
I’m not sure if there is a game more closely related to the loss prevention profession than Texas Hold’em poker. A game focused on managing risk, protecting Read More
EDITOR’S NOTE: As loss prevention departments plan for 2005, many of you may wonder what new technologies or products will be available in the coming year. To help you with your planning, Loss Prevention has put together this special section where solutions providers provide a glimpse of what’s to come.
This Read More
In 2010 I was asked to speak at the annual retail loss prevention conference sponsored by ANTAD Mexico, Asociación Nacional de Tiendas de Autoservicio y Departamentales, or National Association of Supermarkets and Department Stores. Traveling to Mexico City, where the conference was held, was quite a treat since I had Read More
This article from 2012 examines the development of American Apparel’s unique asset protection and loss prevention department.
No company quite like American Apparel exists in the United States anymore. It’s both cutting edge and an anachronism; a company that defies modern accepted practices. It harkens back to an earlier era of Read More
EDITOR’S NOTE: Steven C. Millwee, CPP, is president and CEO of SecurTest, Inc., a national crisis management and applicant-screening firm based in Tampa, Florida. He is author of The SecurTest System, which consists of over 220 applicant and employment questionnaires that focus on workplace violence, theft, work performance, criminal history, Read More
One question I have been asked frequently is, “How did you know how to battle retail shrink in the grocery business, especially considering your background is predominantly in discount retail?” My response to that question is almost always the same, which is: “I follow the loss prevention road map.” Often Read More
Data security attacks and cyber breaches are making headlines like never before, with some of the largest and most well-known brands—LinkedIn and Yahoo among them—falling victim. With the frequency and pervasiveness of these attacks, executives in companies of all sizes and across industries are left asking, “If these businesses can Read More
Many are under the assumption that a retailer does not sustain any damages if the merchandise stolen in a shoplifting incident is recovered in merchantable condition. However, this is not the case. Just because the merchandise is not damaged does not mean there are no legal damages.
Our “Of Counsel” attorneys Read More
Last week the FBI posted an online advisory about credit card chip technology and vulnerabilities with new chip-enabled credit cards that could potentially lead to credit card fraud. However, they removed the message less than a day later, following concerns from U.S. bankers that back a more traditional approach that Read More
Most skilled leaders will tell you that one of the most important factors in building a successful loss prevention career is the ability to surround yourself with talented people. This information provides no profound revelation, as any time that we consider the concept of building or developing a team, we Read More
You hate confrontations with employees. They only seem to make things worse. Sometimes you even end up firing an employee. For these reasons, you generally avoid giving employees negative feedback unless it’s absolutely necessary. When it comes to small performance issues, you don’t come down like a ton of bricks; instead, you hint at a problem, making Read More
A critical component of personal development is understanding the difference between being a manager, and being a leader. In the business world, the term “leadership” is often used hand-in-hand with the term “management.” Yet while the terms are interrelated, they are by no means one and the same.
Management functions can Read More
Loss prevention investigations are just one of the many specialized elements that are part of an accomplished loss prevention program. Each of these functions is vital to the success of the program, and the understanding and application of each component is an integral part of your professional development. It is Read More
Heightened security concerns have focused significant attention on crisis response plans, and more firms now have plans in place for terrorist, bomb threats, fires, and natural disasters than at any point in modern history. Conspicuous by its absence from many of these plans is a workplace violence response plan; when it Read More
Recently a New York judge mandated in a lawsuit against Macy’s Department Stores that the retailer refrain from detaining and requiring suspected shoplifters to pay a financial penalty. An injunction was granted last week in response to a class action lawsuit, according to court records from the Supreme Court for Read More
In almost every neighborhood, at least one resident is known for “renting” merchandise from stores. Some refund abusers have purchased ticket guns to reattach price tags to clothing that was only worn once to that party. Some neighbors “rent” tools to use on weekend projects, while others upgrade to the Read More
We have the responsibility to be there for our troops—whenever and wherever they go—to ensure they are provided with the goods and services they need to sustain their morale and fighting spirit. To that end, the AAFES loss prevention division includes headquarters and field operational staff of about 800 LP Read More
Scott Draher has been at Lowe’s for approximately nine years and has held roles as an area, regional, and divisional director of loss prevention. Currently, as the director of loss prevention process and strategy, Draher is responsible for developing, directing and deploying company loss prevention programs and process solutions to Read More
LAAORCA, the Los Angeles Area Organized Retail Crime Association, is still active and growing as a law enforcement-retail loss prevention partnership in the Los Angeles market. As similar organizations are established across the country, LAAORCA provides a model of success that others should consider in the ongoing fight against organized Read More
Shoplifters’ Destination of Choice
From Aruba to Venezuela, the GUESS?™ brand is ubiquitous. Known globally for its innovative, highly visual design sense…and for launching the careers of super models Claudia Schiffer,Naomi Campbell, and Anna Nicole Smith…hundreds of department stores and exclusive shops through out Europe, Asia, and South America feature GUESS? apparel, accessories, Read More