It is a common misbelief among shoplifters that an individual must exit the store with unpurchased merchandise before being civilly liable for statutory civil damages. It is also a common misbelief among those shoplifters that if the merchandise is not physically damaged, they would not be liable for civil damages.The Read More
In his bestselling book, The 7 Habits of Highly Effective People, Stephen Covey presented a holistic, principle-based approach for solving personal and professional problems. This got the ECR team thinking, what if for “highly effective people,” we read “low-inventory shrink retailers”? What then would be the habits of low- shrink Read More
Scott Hurst, 30, of Caseyville, Illinois, is looking for a job after he was allowed to resign as a JCPenney store loss prevention associate. He is also a volunteer firefighter and a member of the Army National Guard, and according to Hurst, was given an opportunity to resign before being Read More
Envision the following scenario. You are at home around 8:15 at night watching television with your wife or kids when the phone rings. The caller is one of your regional LP managers in the Southeast. He tells you that you just had a tractor load of high-end apparel worth $2 million Read More
For years, there have been those who have questioned whether retail loss prevention and law enforcement can effectively work in partnership with one another. Retail loss prevention professionals have often felt that law enforcement was unconcerned about helping them with their business. In reality, detectives may have been focusing on Read More
In April 2014, a Tumblr user published a list of Tumblr accounts operated by what she called “Tumblr’s Bling Ring.” The juvenile shoplifting rings were allegedly a group of young high school women that considered themselves the “crème de la crème” of an online community of shoplifters. Soon after, Jezebel.com reported Read More
Chances are, you’re heard someone say “sales cure shrink” or they plan to “outsell their retail shrink.” When this statement is used, the person uttering the words often has no idea what they are saying. Because of this, it’s easy to dismiss this statement. After a while, it may even Read More
EDITOR’S NOTE: This article is based on the experiences of a well-known retailer who implemented a facial-recognition security camera system. Because of the potential value of this technology to the retail industry as well as the critical issues surrounding its deployment, the executive who leads this initiative approached the magazine to Read More
At a time when store margins are under intense competitive pressure, retail shrink can make or break a retailer’s bottom line. But today’s retail shrink numbers are vulnerable to blind spots and imprecise metrics. In addition, most analysis and response to retail shrink are backward-looking: useful for staffing and long-term Read More
On Election Day in California, November 14, 2014, a crowd gathered outside a courthouse wearing fake handcuffs and carrying signs saying “End Mass Incarceration.” On that day, California passed Proposition 47, which would reduce punishment for more than one million people.
Passing by a 60 percent to 40 percent margin, the Read More
A male shoplifting suspect has been coming into Store 153 three times a week for as long as anybody can remember. Store management has even attributed this guy as a major cause of the store’s shrink woes that have put them on the corporation’s “target store” list for the last Read More
Integrating an effective loss prevention program can yield dramatic improvements when it comes to mitigating inventory shrinkage. But aligning an LP department appropriately within the structure of an existing company is not an easy thing to do. It is crucial to ensure that the LP team becomes an essential component Read More
Not very long ago, it was unimaginable to think of shopping on Thanksgiving Day, but this year had more stores open on Turkey Day than ever, making us all wonder… What can we expect as the next trend in the retail industry? Stores opening on Christmas Day?” Well, if you Read More
Professional advancement and building a successful loss prevention career can mean many things to many different people. For some individuals it may mean reaching a top leadership position at a particular company, perhaps serving as a director or vice president of loss prevention/asset protection. For others, it may involve gaining Read More
To those not in the retail loss prevention industry, the image of a shoplifter may evoke images of kids swiping a pack of bubble gum, or a teenager just swiping stuff for kicks… most likely a one-time thing. Those outside of this industry may be unaware of the depth of Read More
While loss prevention may be a universal focus for retail organizations, the way that the loss prevention program is approached and implemented can provide us wide a wide spectrum of possibilities and a broad scope of challenges based on the particular type of organization. Here we will take a closer Read More
Video surveillance cameras have become a mainstay for many loss prevention programs. As the technology evolves and business needs grow more complex, loss prevention leaders are looking for solutions that are both affordable and capable of meeting the escalating demands of the business.
LP Magazine sat down with Mike Dunn, vice president Read More
Loss prevention has traditionally focused on shortage reduction through an emphasis on internal theft, external shoplifting, and operational controls. Resources to prevent these losses have been spent on developing programs and controls to stop loss from within the company.
More recently, retailers have identified the growing threat of organized retail crime Read More
Retail losses due to external theft continue to rise and a major reason is that those people involved in retail crime can continue with little fear of significant punishment. If the crimes they are committing are not listed in the “violent offense” category, few will ever see the inside of Read More
Each year, loss prevention directors are evaluated based at least in part on retail shrink results. At a minimum, poor retail shrink numbers negatively affect bonuses and department morale. At times, unacceptable results may even lead to dismissal.
Forward-thinking LP professionals, like golfers in search of the key that will elevate Read More
While this nationally recognized crisis management incident took place in 2005, the lessons learned from this incident are timeless; providing both critical and relevant advice for crisis management teams across the retail industry.
With millions of customers visiting restaurants and other retail establishments daily, the potential for a crisis management Read More
The following is Part 2 of a 3-part series on the history of interrogation provided by Wicklander-Zulawski and Associates.
In Part 1 of this series, we discuss the past history of interrogation, beginning with the story of Adam and Eve in the Garden of Eden to the Salem witch trials of the 1690s. Read More
The loss prevention associate finally caught them red-handed. For three months, he had been trying to catch these shoplifters in the act. This time he saw it happen. The male removed the frying pan from the box. He filled the box with Blu-ray discs and resealed it, leaving it on Read More
After being convicted of beating her strip club co-worker with a stiletto shoe, a South Carolina woman has been arrested after she bit off the finger of a loss prevention officer who was trying to apprehend her for shoplifting various merchandise.
The feisty woman, who was convicted last year of walloping Read More
What is the role of retail loss prevention? What may seem to be a simple question has grown increasingly more complicated as various functions, philosophies, tasks, and responsibilities are debated by the LP community, those who we serve, those who support us in meeting our goals, and those outside the Read More
Developing a proactive emergency response plan may be a topic that makes people uncomfortable, but for those who work in a public environment, especially mass gathering points and open access businesses, the fact that these environments are “soft targets” for terrorism can’t be ignored.
The horrific acts of savagery and bloodshed Read More
“When we play, we must realize, before anything else, that we are out to make money.” – David Sklansky on the game of poker.
I’m not sure if there is a game more closely related to the loss prevention profession than Texas Hold’em poker. A game focused on managing risk, protecting Read More
In Part 1 of this article series , we looked back at the beginning of this story in 1994, when The Home Depot executed the first contracts for EAS labels affixed directly by manufacturers in their packaging, rather than by in-store labor.
At that time, there were three companies jockeying for control Read More
Organized retail crime (ORC) is not a new challenge to the retail environment, but it is a criminal element that continues to grow and evolve at a rapid pace. With thieves and the supporting criminal market urgently seeking new and creative ways to pilfer goods and maximize their profits, it Read More
Sidney Green Street was not the most famous detective on the silver screen. Humphrey Bogart was. It is famous portrayals in popular movies, television, and books that have given virtual folk hero status to the lone single-minded investigator. Yet the image of the “private eye” in a dogged hunt for Read More
Imagine a microchip the size of a grain of salt attached to every single manufactured product in the supply chain. Every can of soda, package of razor blades, pair of jeans…everything. Each microchip contains a unique code. That means, in a carton of sodas, there are 12 cans with 12 Read More
EDITOR’S NOTE: Steven C. Millwee, CPP, is president and CEO of SecurTest, Inc., a national crisis management and applicant-screening firm based in Tampa, Florida. He is author of The SecurTest System, which consists of over 220 applicant and employment questionnaires that focus on workplace violence, theft, work performance, criminal history, Read More
We have the responsibility to be there for our troops—whenever and wherever they go—to ensure they are provided with the goods and services they need to sustain their morale and fighting spirit. To that end, the AAFES loss prevention division includes headquarters and field operational staff of about 800 LP Read More
Scott Draher has been at Lowe’s for approximately nine years and has held roles as an area, regional, and divisional director of loss prevention. Currently, as the director of loss prevention process and strategy, Draher is responsible for developing, directing and deploying company loss prevention programs and process solutions to Read More
Shoplifters’ Destination of Choice
From Aruba to Venezuela, the GUESS?™ brand is ubiquitous. Known globally for its innovative, highly visual design sense…and for launching the careers of super models Claudia Schiffer,Naomi Campbell, and Anna Nicole Smith…hundreds of department stores and exclusive shops through out Europe, Asia, and South America feature GUESS? apparel, accessories, Read More
Most retail companies have a department dedicated to maintaining processes and procedures related to inventory management and retail shrinkage. The inventory control department ensures that optimum inventory levels of products are available and accessible to the stores; that stock levels/turnover are efficiently managed; that inventory is maintained in a safe Read More
When was the last time the president of your company walked into one of your stores and asked an associate about the loss and accident prevention topic of the month? Or if the associate had called in their answers to the monthly training quiz? Does your senior executive staff even Read More
Throughout my career in retail loss prevention, I’ve seen some pretty outrageous behavior captured by video surveillance systems. From performance and productivity issues – like employees showing up late and doing personal things on business time – to outright theft from the point-of-sale (POS) system, I’ve seen it all.
As an Read More
Over recent years, we’ve witnessed a resurgence of interest and substantial growth in the use of radio frequency identification (RFID) technology in retail—a veritable RFID Renaissance—with well over a billion tags used this year, not just in apparel, but for other categories and uses as well. It is being used Read More
Most skilled leaders will tell you that one of the most important factors in building a successful loss prevention career is the ability to surround yourself with talented people. This information provides no profound revelation, as any time that we consider the concept of building or developing a team, we Read More
EDITOR’S NOTE: Monica Mullins is the vice president of asset protection and safety for Walmart Stores U.S. She oversees more than 9,000 corporate and field-level AP associates who are responsible for execution of AP and safety programs in 3,804 retail locations. Prior to her current role, Mullins was the VP Read More
A critical component of personal development is understanding the difference between being a manager, and being a leader. In the business world, the term “leadership” is often used hand-in-hand with the term “management.” Yet while the terms are interrelated, they are by no means one and the same.
Management functions can Read More
Many are under the assumption that a retailer does not sustain any damages if the merchandise stolen in a shoplifting incident is recovered in merchantable condition. However, this is not the case. Just because the merchandise is not damaged does not mean there are no legal damages.
Our “Of Counsel” attorneys Read More
The month of January is a fresh start for the loss prevention professional. You’ve set your resolutions for your team and your organization. You’ve hung your crisp new calendar on the wall. You’ve visualized your game plan and are ready to start working towards your goals for the year. Now Read More
Understanding how to calculate shrinkage in retail is a fundamental but critical concept within the loss prevention profession as well as throughout the retail industry. Ultimately, retail shrink directly results in lost profits, and can have a dramatic impact on the success of the retail enterprise.
The term “retail shrink” or Read More
It wasn’t too long ago that the best way to deter shoplifters was to lock up your high-risk, high-value products or keep them behind the counter. But with ever-increasing competition and shrinking margins, successful retailers need to have their merchandise out on the sales floor, where potential customers can touch Read More
I remember walking into the office for the first time. A new company, a new position, a new city. The size of the building and the sophistication of the other associates were somewhat intimidating.
I arrived at 6:00 a.m. sharp to make a good first impression. Soon it was time to Read More
In a large organization like JCPenney, new hires are immediately given a tidal wave of information on policies, procedures, scheduling, customer service, and register training as well as a host of other operational details. A great deal of careful planning and thoughtful development of training programs goes on in an effort to strike a Read More
EDITOR’S NOTE: Paul Jones is senior vice president of loss prevention for Limited Brands. He is responsible for overseeing the loss prevention, shortage control, and safety functions for over 4,000 specialty retail stores, the supply-chain function, call centers, headquarters, and sixteen world-wide offices. Limited Brands includes Express, The Limited, Victoria’s Secret, Victoria’s Read More